Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Flow Automation Introduce

1. What is Flow?

Flow is an automated workflow.

You can use the Flow application to define the operation scenario of a store background as a process.

Whenever this scenario occurs, it will automatically perform actions according to your settings.


2. Use Flow


Step 1: Choose a template and install

The Flow app provide many templates, all of which are common store management scenarios.

You can choose any template, preview its process, and install the template after confirming that it matches your usage scenario.

Note: If the current template cannot meet your scenario, please contact customer service, and we will add and develop a new template scenario as soon as possible.




Step 2: Configure process rules

You can choose triggers, conditions, and actions according to your own scenarios to become your own process



You can select the provided trigger scenarios and add filter rules for triggers.

Filtering rules mean: when the triggering scenario is met, the process will not be started until certain conditions are met. For the configuration method of filtering rules, please refer to [Conditions] below.





1. Clarify your conditions

According to your actual scene, the next action will be executed only when the conditions are met.

  • For example, I now want to label the repurchasing customers as [repurchasing customers]. My definition of repurchase is that if the cumulative order exceeds 2 orders (including 2 orders), my condition is that the cumulative order quantity of this customer is greater than or equal to 2.

2. Selection criteria

You can look for the criteria you want from two data sources

  • The data that comes with the trigger: basically the data generated in the trigger scene
    • For example, order creation trigger, its data is related to the order, including consignee information, delivery address, order amount, order items, etc.
  • Scene data related to the trigger: basically the specific data of an element in the trigger scene
    • For example, order creation triggers, buyer information is very important in this scenario, you can further obtain buyer details through the customer API

3. Configuration condition value

You can set the specific value of the condition in detail

  • For example, I have already found the condition [cumulative order quantity] for the [repurchase customer] label in the above 1, so my condition value is greater than or equal to 2


4. Confirm the relationship between the conditions

If you selected multiple conditions, you can select a relationship between conditions.

When all the conditions are met, you can go to the next step, or any condition is met.





You can customize the specific content of the action.

For example, I now want to label the repurchasing customers as [repurchasing customers]. The content of my label is [repurchase customer].


Step 3: Run Flow

After the process configuration is complete, click [Run], the process will take effect immediately, once the scene is triggered, it will start to execute.


Step 4: View execution results

Check the progress of the process in the form of a flowchart

View the execution time and execution details of each step in text form





Get in touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.



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