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Message Center: Creating Automated Messages for New Conversations


The automated message for new conversations refers to the default response or the first message in a conversation, which plays a crucial role in establishing and maintaining an effective conversation. By setting an appropriate automated message for new conversations, you can capture customers’ interest, provide relevant information, and lay a solid foundation for subsequent communication.


In This Article



How it Works

Once you enable this feature, when customers initiate a conversation or contact you, they first receive an automatically sent reply from the system.



Setting up Automated Messages

  1. From your SHOPLINE admin panel, go to Channels > Messages and click the Go to settings button next to Chat Assistant.
    1-1 MC chat assistant.png
  2. Click Automated messages from the left navigation menu to enter the settings page.
  3. On the settings page, click Create a message to create an automated message.
    1-2 auto messages.png
  4. Enter the rule name (visible to you only), select applicable channels, specify the time period during which the message is sent, and select the auto-reply content. The system will guide you to create one in the content library if you haven't. Click Save to complete the configuration.
    1-3 auto message config.png
  5. Enable the message.
    1-4 enable auto.png
  6. Once customers initiate a conversation, they automatically receive the message you’ve configured.



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