Social Commerce Pro: Feature Highlights

Maximize your social presence and boost sales with SHOPLINE's Social Commerce Pro (SC Pro) plan. It offers a comprehensive suite of  advanced features to drive customer engagement and streamline operations for social selling and customer service on platforms like Facebook and Instagram. Explore the unique benefits SC Pro offers to elevate your business.

Elevating Your Livestream Engagement with Events

Now, during a livestream, you can engage your viewers and create a dynamic vibe  through events. Learn about the events at your disposal below:

Lucky Draw 

Create a lucky draw event to encourage interaction and attract more viewers. You can configure specific keywords, and customers who comment on your message with the keywords within the specified period of time have the chance to become winners based on the set conditions.

Leave Comments for Discounts

Send a discount voucher to the customers who comment on your message with the keywords in the shortest time. The discount will then be automatically applied at the checkout.

Quick Response

Design your own questions and answers. Prizes will be awarded to customers who comment on the correct answers in the shortest time.

Bidding Promotion

The customer with the highest bid during the bidding promotion will be able to purchase the product with their bid.

Printing Comment Labels in Livestream

This feature allows you to print customer comments onto a label. It is useful for order management and fulfillment.

SHOPLINE supports 2 methods of printing:

• Printing labels manually: You need to manually click to print labels for comments in the livestream studio or message management page.

• Printing labels automatically: The system automatically identifies comments that match product keywords and prints comment labels.

Running Lucky Draws in Your Post Sales

Create a lucky draw event to drive engagement with your social posts. A specified number of winners will be selected at the end of the event.

AI-powered Features in Message Center

The features below will be automatically enabled for all the Social Commerce Pro subscribers.

• AI-identified contact: AI automatically identifies the contact based on the information provided by the customer. When creating a member, the system can automatically display the phone number for quick filling and member creation.
• AI-identified address: For the private message sent by the customer, if the system identifies that it contains an address, the system automatically identifies, saves, and provides it for you to use when customers place orders.
• AI-identified payment certificate: AI automatically identifies whether the images sent by customers in the Message Center are proof of payment.

Smart Reply Assistant Powered by AI

The integration of ChatGPT into Smart Reply Suggestions enables the AI-based reply, which recommends relevant responses based on the messages sent by customers. This feature is currently available for Social Commerce Pro subscribers.

For how to set up, please read here.