If you wish to offer customers free shipping for their orders and have the discount automatically applied, you can create an automatic free shipping discount.

In This Article

• Creating an Automatic Free Shipping Discount
• Disabling an Automatic Free Shipping Discount

Creating an Automatic Free Shipping Discount 

To create an automatic free shipping discount, follow the steps below:

From your SHOPLINE admin panel, go to Discounts > Create a discount and select Free shipping in the pop-up window.

1. Configure the following in the basic information section of the campaign.
   
   
   • Select Automatic discount.
   • Fill in Campaign name:
     • Enter a title for the campaign, such as “Free Shipping”.
     • Customers will see the campaign title on the landing page, the cart page, and the checkout page.
2. In the Discount requirements section, specify the minimum purchase requirements for free shipping.
   
   
   • Minimum order value: It indicates the minimum purchase amount a customer needs to buy to be eligible for the discount.
   • Minimum order quantity: It indicates the minimum quantity a customer needs to buy to be eligible for the discount.
3. In the Applies to section, specify the product range to which the automatic discount applies.
   
   
   • All products: The discount will apply to all products in your store.
   • Specific product category: Click Select a category to specify the product categories applicable to the discount, and then click Select.
   • Specific product: Click Select product(s) to specify products applicable to this discount, and then click Add. A maximum of 500 products can be selected.
   • Specific variant: Click Select product variants to specify the product variants applicable to the discount, and then click Select. A maximum of 500 product variants can be selected.
4. In the Specific regions section, specify the countries/regions where free shipping applies.
   
   
   • All countries and regions: The free shipping discount applies to all countries or regions.
   • Specific countries and regions: Search for or select the countries and regions where the free shipping discount applies in the list.
   • If you wish to exclude shipping fees exceeding a certain amount, check Exclude shipping rates over a specified amount and fill in the maximum shipping cost that can be exempted with the free shipping discount. If the shipping fee exceeds this amount, this free shipping discount doesn’t apply. The amount filled in here applies to shipping fees only and is independent of the order amount.
5. In the Customer eligibility section, select the customers to whom this automatic discount applies.
   
   
   • All: All customers at your store are entitled to the discount.
   • Specific customers: Only selected customers are entitled to the discount. You can specify these customers by searching for them or clicking on them directly from the list. The customer list displays the customer's name if available; otherwise, their email address or mobile phone number will be shown.
   • Specific customer groups: The discount is restricted to specific customer groups within your store. Simply select a group from the list provided. The number next to each group name indicates the total number of customers in that group.
   • Specific member tiers: Customers in this membership level are entitled to the discount. You need to install the Member System app to set up customer levels. If you haven’t installed the app yet, you can’t create a discount for a specific member tier.
6. If you wish to limit the number of times the discount can be used, configure the following in the Usage limits section.
   
   
   • Total usage limit: Set the total number of times a discount can be used. For example, if you set it to 100, the discount code can be used a maximum of 100 times collectively by customers, and each customer can use it multiple times.
   • Usage limit per customer: Set the number of times a discount can be used by a single customer (based on the customer’s email address or mobile phone number). For instance, if you set it to 1, each customer can use the discount code only once.
7. In the Stack discounts section, select the discount type that can be overlaid in this campaign. If your automatic free shipping discount is allowed to be used together with other automatic discounts, check the respective discount types that include these other automatic discounts.
   
8. In the Active time section, proceed with the following settings:
   
   
   • For a limited-time offer: Uncheck Never expires and select a date and time for the discount to expire.
   • For an ongoing promotion: Leave Never expires checked to keep the discount valid indefinitely.
9. Click Add.

Disabling an Automatic Free Shipping Discount

If you wish to end an automatic discount campaign, click Turn Off in the upper right corner of the discount details page.

When an automatic discount is disabled, it is no longer automatically applied to customers. You can re-enable this discount at any time.