Member System Auto-Renewal Service Agreement

Updated on and effective as of March 26, 2025

For the purposes of this Agreement, "Member System" means the Member System Contracting Party with whom you enter into this Agreement as defined in the Section "Member System Contracting Party". Member System provides the auto-renewal service (hereinafter referred to as the "Service") to you on its website and application. 

If you wish to use the Service, you should read the Auto-renewal Service Agreement (hereinafter referred to as the "Agreement"), the Member System Terms, the Privacy Policy and other relevant agreements and business rules beforehand and comply with them. Unless otherwise expressly stated, your use of this Service is subject to this Agreement.

Unless you have read and accepted all the terms of this Agreement, you are not authorized to use the Service. By using the Service, you are deemed to have read and agreed to be bound by this Agreement. If you are under the age of 18, please read this Agreement with your legal guardian.

Please pay attention to the terms of of Agreements, Rules, and Announcements related to the Service, especially the corresponding terms that limit or exclude liabilities (terms that limit or exclude liabilities may be bold to remind you).

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1. Service Description

1.1 The Service is an auto-renewal service made available to your Subscription Fee on condition that you have signed up for a subscription plan. If you sign up for the Service, you are deemed to have authorized Member System to deduct Subscription Fee for the next billing cycle from the balance of the third-party payment account or credit card linked to your SHOPLINE account (hereinafter collectively referred to as "Account") when your subscription plan or other paid services is about to expire. A prerequisite for the realization of the Service is that you have linked your paid account to the above Account and deductions can be successfully made from the above Account. If the renewal fails due to an insufficient deductible balance in the above Account, you shall bear the corresponding consequences (including but not limited to the late payment interest of various fees, the termination of the Service, etc.).

1.2 You should read and agree to all the terms of service for the Service and the various announcements issued by Member System in connection with the Service before using the Service.

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2. Service Usage Rules

2.1 You may cancel the service at your own discretion. If you do not cancel, you are deemed to have made unscheduled deduction with Member System in accordance with certain rules.

2.2 Member System will notify you 10 days in advance by email or other available methods when your subscription plan is about to expire. If you do not cancel the auto-renewal service and have a valid credit card linked to your account, Member System will renew your subscription for the next cycle.

2.3 You are entitled to terminate the Service at any time in accordance with the guidelines in Article 3.5. Upon termination of the Service, Member System will immediately cease to provide the Service to you.

2.4 Member System deducts fees for the next billing cycle through your linked Account. Billing cycles are set either on a monthly or annual basis. After deducting auto-renewal fees for the specified billing cycle selected by the user, Member System will record the payment to your payment record and extend your service period accordingly.

2.5 If any error occurs in the renewal process, you can lodge a complaint with Member System through the various grievance channels provided by Member System. Member System and you shall cooperate closely to find out the cause and the party at fault shall bear the loss; if both parties are at fault, they shall bear the loss in proportion to their respective fault; if the parties are jointly liable, liability shall be apportioned equally between the parties. 

2.6 After you choose to use the Service, unless you voluntarily choose to terminate the Service, your authorization for Member System to make automatic deductions is irrevocable. Member System deducts fees for the Service under the payment method selected by you at the time of signing for the auto-renewal service. Fees paid by you will not be refunded in any way.

2.7 Member System may change or modify the relevant service content, rules and terms of this Agreement according to its business development or technology upgrades. Before making the above changes or modifications, Member System will selectively publish the changes or modifications on its website according to the circumstances, without any further notice to you. If you disagree with any change or modification to this Agreement, you can cancel the services you have acquired and stop using them; if you continue to use the auto-renewal service provided by Member System, you shall be deemed to have accepted all changes or modifications to this Agreement.

2.8 You can cancel or terminate the Service at any time by sending a cancellation request to loyaltyprogram@shopline.com. If you do not cancel or terminate the Service, you will be deemed to have agreed that Member System can make an attempt to deduct money. Member System will not refund the money once it is successfully deducted, and will extend your subscription plan to the next billing cycle.

2.9 If the price of the auto-renewal service is adjusted before the auto-renewal date, Member System will publish the change on the relevant page before deduction, and deducts according to the new price after obtaining your consent.

2.10 Member System will not charge you any extra fee for the auto-renewal service, but Member System has the right to decide whether to charge an extra fee for the auto-renewal service based on business needs or market changes, and notify you accordingly by posting an announcement on the relevant page.

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3. Suspension or Termination of the Service

3.1 This Agreement shall become effective when you choose to accept or use the Service and shall terminate when you terminate the Service/cancel your membership.

3.2 Member System has the right to terminate the provision of services to you immediately without liability to you or any third party in any of the following circumstances:

（1） It is confirmed by the effective legal instrument of the administrative or judicial authority with jurisdiction that you have committed an illegal or infringing act, or Member System, in its sole judgment, believes that you are suspected of breaching the this Agreement, the usage rules published by Member System from time to time, or the provisions of any law or regulation;

（2） Your behavior interferes with the normal operation of any part or function of the system;

（3） Member System considers that there is a material risk in providing the Service to you.

（4）Member System stop providing the Service to you under your instruction.

3.3 Member System may choose to suspend or discontinue the Service based on its own business decisions or other reasons. If this happens, Member System will notify by posting an announcement.

3.4 You have the right to terminate the Service at any time on the relevant page. Member System will stop providing the Service to you immediately after receiving the instruction. The auto-renewal instruction you gave Member System before you choose to terminate the Service is still valid, and Member System will not refund fees deducted based on the instruction.

3.5 If you intend to terminate the Service, you should unsubscribe no later than 24 hours before the end of the current billing cycle.  

4. Relevant Rates

4.1 If you pay in a currency other than the official currency of your region, Member System will convert the amount payable in your current currency based on the cost of the subscription plan you have selected and the exchange rate for the month published by us online. The exchange rate at the time of deduction shall be the exchange rate published by Member System on its website at the time of occurrence of the act.

4.2 You agree that all costs that may arise from your use of the auto-renewal function, including but not limited to fees and service charges, shall be borne by you.

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5. Member System Contracting Party

5.1 The "Member System Contracting Party" is the party with whom you enter into these Terms. Your “Member System Contracting Party”, the governing law of these Terms, and the dispute resolution method for the performance of these Terms shall be determined in accordance with the following table:

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6. Miscellaneous

6.1 The contents of the terms of service shall prevail over any matters not covered by this Agreement.

6.2 If you have any questions about the content of this Agreement, please contact us using the contact information listed on the terms of service for consultation.