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Understanding and Specifying Sales Relationships

 

You can determine the duration of sales relationships by selecting the binding method between customers and affiliates.

 

In This Article

 

 

Specifying Sales Relationships

Once the sales relationship is established, the commission will be attributed in the following order: Applied affiliate code on purchase > Clicked referral link and purchased > Connected sales relationships.

If you select Bind after account registration under Sales relationships binding rules, customers and affiliates will be permanently linked. Only customers who are associated with a specific affiliate will generate commission for that affiliate. Learn more about permanently connected sales relationships.

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  1. In Affiliate Marketing, go to Settings, and select the Sales relationships module.
  2. Under Sales relationships binding rules, select a sales relationship you want to set.
    • Don’t bind: Customers who place orders using an affiliate’s referral link or discount code will not be connected to that specific affiliate.
    • Bind after purchase: Orders placed by customers within a specific period using an affiliate’s link or discount code will be attributed to that affiliate.
      • You can determine the duration of the sales relationship by setting the Protection period field, with a maximum limit of 30 days.
      • If you choose this method, once the customer relationship is established, the affiliate connected to the customer will receive a commission if the customer places another order within a specific period that is not placed through another affiliate’s link or discount code.
    • Bind after accessing referral link: Orders placed by customers within a specific period using an affiliate’s link will be attributed to that affiliate.
      • You can determine the duration of the sales relationship by setting the Protection period field, with a maximum limit of 30 days.
      • If you choose this method, once the customer relationship is established, the affiliate connected to the customer will receive a commission if the customer places another order within a specific period that is not placed through another affiliate’s link.
    • Bind after account registration: Customers who create a new account by registering or placing an order after clicking an affiliate’s link will be connected to that affiliate. Consequently, the affiliate will receive commission for all subsequent orders placed by the customer.
      • If you choose this method, the connected sales relationship will take precedence over the other attribution methods. Only customers specifically connected to the affiliate can generate commission for that affiliate.
      • Customers who have previously registered or placed orders within the store before clicking an affiliate’s link will not be connected to that affiliate.
Notes:
  • Referral orders are attributed in the following descending order of priority: 
    • Permanent sales relationship between the customer and affiliate (highest priority, applicable only when Bind after account registration is selected).
    • Code entered into the order by the customer.
    • Affiliate links clicked by customers for order placement.
    • Existing sales relationship of the customer (when Bind after account registration is not selected).
  • In the case of multiple affiliate details within the same order, the order's attribution follows the outlined priority.
  • For orders featuring multiple affiliate discount codes, the referral order is attributed to the affiliate whose discount code is first applied to the order.
  • By default, the system is set for one-time settlement without connected customer relationships, but you can adjust this setting as needed.
  • The default validity period for connected sales relationships is 30 days when calculating commission for orders within a specific period. This duration can be customized, with a maximum limit of 30 days.
  • Currently, sales relationships rely on cookies for establishment. However, note that accurate tracking may be impacted if customers engage in actions like incognito browsing or clearing cookies.



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