Gift Offer: Managing Free Gifts

Before creating a free gift campaign, you need to select products from your store and add them as free gifts on the Gift management page of the Gift Offer app.

Once added, you can manage your free gifts on the Gift management page, including adjusting gift inventory, adding or removing gifts, viewing distribution records, and configuring whether gift campaigns apply to the POS channel.

Things to Note When Selecting Free Gifts

Before selecting a product as a free gift, please go through the following:

• You don't need to manually set the selling price of free gifts to zero. The system will automatically adjust the price to zero when it detects that the conditions for a free gift campaign are met.
• You can select multiple products in your store as free gifts. Products in your store can be available in multiple variants, but you can only select up to 50 variants for each free gift. When there are already 50 variants under a free gift, you can’t add more variants as free gifts.
• The free gifts you select must include the Online Store sales channel. Otherwise, customers will not be able to view or select them on your storefront. If also you want to offer these products as gifts in POS, make sure their sales channels include POS. Otherwise, staff will not be able to select them in POS.
• The sales channel for free gifts selected by you must include the online store, otherwise customers won’t be able to view and select the corresponding free gifts in your store.
• You can set the Available quantities in the Gift management page to limit the maximum quantity of free gifts available for the campaign. Modifications made here won’t affect the product inventory on the product management page.
• If you delete the product corresponding to a free gift, the free gift will become invalid, and you will see an exception prompt on the free gifts management page and the campaign settings page.
• If the product corresponding to a free gift is deactivated/out of stock/deleted, the free gift will become invalid, and you can’t add free gifts in exception status to new campaigns.

Adding or Removing Free Gifts

Refer to the following procedures to add a free gift:

1. From your SHOPLINE admin panel, go to Apps and search for the Gift Offer app.
2. On the Gift management page, click Select gift products.
3. In the pop-up window, check the products you wish to use as free gifts and click Select.
4. The products selected by you will be displayed on the free gifts management page. Click on any data line to open the details page where you can view the information about this free gift and all variants under the free gift.
5. You can check the available quantity of free gifts and the quantity distributed in the free gifts management list.

Refer to the following procedures to remove a free gift:

1. From your SHOPLINE admin panel, go to Apps and open Gift Offer app.
2. On the Gift management page, select the free gift you wish to remove.
3. If you wish to remove all variants under this free gift, check the box in front of the corresponding free gift on the Gift management page and click Delete.
4. If you wish to remove some variants under this free gift only, click the corresponding free gift and enter variant list, check the box in front of the variants you wish to remove and click Delete.

Configuring the Available Quantity of Free Gifts

You can set Available quantities for each free gift on the free gifts management page. The settings here won’t affect your product inventory. It simply adds a limit to the quantity of free gifts available.

Refer to the following procedures:

1. From your SHOPLINE admin panel, go to Apps and open Gift Offer app.
2. On the Gift management page, select the free gift you wish to modify/set.
3. For an individual item, proceed as the following:
   • If your free gift is available in multiple variants, you can click the pencil icon to the right of any variant to set the available quantity under the Edit available  quantity or check Unlimited.
   • If your free gift doesn’t have variants, you can click the corresponding product, click the pencil icon to the right of the free gift to set the available quantity by setting Modify to specific quantity, Adjust based on the original quantity, or Unlimited. Then click Apply.
4. If your free gift is available in multiple variants, you can batch operate as the following: Click Edit available quantity to modify the available quantities for multiple variants at the same time. You can set the available quantity by clicking Modify to specific quantity, Adjust based on the original quantity, or Unlimited.

Viewing Free Gifts Distribution Records

You can view the distribution record of each free gift, which includes information on orders containing this free gift.

Refer to the following procedures:

1. On the Gift management page, select the free gift you wish to check.
2. Click the View records icon to the right of any variant or free gift.
3. In the Order No. column, you can see the order ID that contains this free gift variant.
4. In the Order date column, you can see the time when this order was placed.
5. In the Order amount column, you can see the amount of this order. The order amount shown here is the same as the total amount in the order details.
6. In the Quantity of gifts column, you can see the quantity of free gifts included in this order. This quantity is the quantity of the free gift variant you are viewing.
7. In the Status column, you can see the current status of the order.

Applying Free Gifts in POS

After you enable Offer gifts on POS, staff can view eligible gift campaigns in the SHOPLINE POS cart and add gifts manually or automatically, depending on the campaign settings.

Enabling Free Gifts in POS

To enable this feature, follow these steps:

1. On the Gift management page, scroll down to the Point of Sale (POS) section.

2. Turn on Offer gifts on POS. This option is off by default.

   

    

How Gifts Are Added in POS

POS adds gifts to the cart based on Method of adding gifts setting in each gift campaign:

• Manually select: When customers meet the campaign conditions, a notification banner appears on the POS cart page to remind staff that gifts are available. Staff needs to manually select the gifts and add them to the cart.
• Automatically add gifts: When customers meet the campaign conditions, the system automatically adds eligible gifts to the POS cart without requiring any manual action from staff.

Important Notes

• After Offer gifts on POS is disabled, the POS cart no longer matches gift campaigns or adds gifts automatically.
• POS follows the same gift campaign rules as the online store, including offer conditions, tired gifts, gift quantity limits, the method of adding gifts, and campaign priority.
• POS only matched gift campaigns that apply to the store's primary market.
• Gift campaigns can only be used in POS online mode.
• The gift selection page uses a fixed layout and is not affected by the campaign's custom style settings.
• If store prices are set for your POS locations, products in POS initially show their selling prices. Once the products are added to the POS cart, the location's store price are applied before the gift offer is calculated. As a result, the prices displayed may differ from those in the POS cart. For details on store price, refer to "Setting Location-Based Pricing for Different Stores."