Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Closing your store for maintenance

You can temporarily close your SHOPLINE store to visitors if you currently can't accept orders for any reason - for example, it is under construction, or you're on vacation. After you close your storefront, customers won’t be able to view your catalogue and place orders, and they will see “This store is closed for maintenance” notice instead of your e-commerce storefront. 

If you’re on a paid plan, closing your storefront will not affect your subscription. The paid plan remains active, and you are still being charged for it.


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Temporarily closing storefronts to visitors

You can stop visitors from accessing your storefront by enabling the maintenance mode. 

After you close the storefront to visitors, you can still access your store admin and view and edit the catalog and all the other settings, including previously placed orders.

To close your storefront to visitors:

  1. From your SHOPLINE admin, go to Settings > Basic settings > Shop status
  2. Click on Close shop

Now you have closed your storefront to all visitors, your customers will not be able to view products and place orders, and customers won’t be able to access their accounts.



Keeping storefront open to chosen visitors

After you close your storefront, you can still keep it open to some specific customers, yourself, or your staff. For example, you can keep the store open to yourself, so if you make design changes or update the catalogue, you can check the result live in the store.

To open storefront to selected visitors:

  1. From your SHOPLINE admin, go to Online store > Preferences > Password protection

  2. Enable password protection and key in your unique password

  3. You can set the visibility information for visitors, which will be displayed to the customer

After setting up password protection, your store will only be open to selected customers who have access. 



Opening storefront back to visitors

Once you are ready to accept orders, you can open the storefront back so that it is available to visitors again. 

To open your storefront to visitors:

  1. From your SHOPLINE admin, go to Settings > Basic settings > Shop status

  2. Click on Open shop



Get in touch

SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE admin, website, dropping us an email or WhatsApp our customer support with your queries.



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