Understanding Your Store Statuses
Improve your store management skills by understanding SHOPLINE’s store statuses. This article will explain the meanings and actions associated with these statuses, helping you to easily optimize your online store operations.
Checking Your Store Status
Staying on top of your store status is essential for smooth operations. For a quick check, go to the Stores section in your store management admin panel. In the Store status column, you can review the statuses of all your stores under the same account.
Store Status Overview
This section provides a clear understanding of store status and its potential impact on your store's operations.
| Status | Description |
| Open | The Open status signals normal store operation. Customers can make purchases, and store staff can manage tasks on the admin panel. |
| Closed | Closing your store temporarily restricts customer orders, but staff can handle store-related matters on the admin panel. Visitors to your closed store will see a designated announcement informing them of the temporary close. |
| Frozen | Freezing happens when your store is temporarily inaccessible due to fee issues or violations. This affects both the online store and the admin panel. Common freezing reasons include unpaid transaction fees, plan expiration, store violations, and owner account cancellation. If frozen, find instructions on the admin panel to unfreeze. |
| Deactivated | Deactivation occurs when your store plan expires, preventing customer visits and staff access to the admin panel. Resuming store access is immediate upon payment. |
| Cancelled | Cancellation can only be initiated by the store owner. To reactivate the store within 60 days of cancellation, purchase a new plan. Beyond 60 days, reactivation is not possible. |
Setting Store Status to Open or Closed
To modify your store status, follow these steps:
- From your SHOPLINE admin panel, go to Settings > Basic settings.
Locate Store status to check the current status, then click the drop-down menu to change it to Open or Closed as needed.
| Note: Store status adjustments cannot be made if your store is frozen or terminated. |
Unfreezing Your Store
If your store becomes frozen, it means access has been restricted due to issues such as unpaid fees or violations. This affects both the storefront and admin panel access.
To unfreeze your store, follow the instructions displayed on your online store page. The system will specify:
- The reason for the freeze
- How to resolve the issue
- Required actions to regain access
Complete the indicated steps to restore your store’s functionality.
Cancelling Your Store
Only the store owner can cancel a store. Before proceeding, please review the requirements and complete the steps below to ensure a smooth cancellation process.
Step 1: Double Confirmation
Before cancelling your store, make sure to:
- Fulfill all store orders and resolve any disputes (e.g., PayPal, complaints, claims)
- Unlink your store from third-party accounts such as PayPal, Facebook, Facebook Business Account, and WhatsApp Business Account. After cancellation, SHOPLINE will no longer support account unbinding
- Settle all outstanding bills and remove any linked bank cards
Once these are completed, SHOPLINE will automatically:
- Unlink your custom domain and Smart Ads account
- Log you out of the system
- Update your store status to Cancelled
| Important: If your Smart Ads plan is still active, please contact customer service for a refund. |
You will have 60 days after cancellation to reopen your store by subscribing to a new plan. After 60 days, your store and its data cannot be recovered.
Step 2: Identity Verification
To protect your account, you must verify your identity by:
- Entering your account password
- Inputting the system-generated verification code
Step 3: Cancellation Confirmation
Once verified, confirm your intent to cancel the store. The status will then be updated to Cancelled.