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Product Review Management

Customer feedback is a powerful tool that helps promote your store and products and increase conversion. Customer feedback can significantly boost sales and conversion for your business.

Review and rating are perfect for building trust and social proof and achieving a higher ranking in the search engines (as they improve your SEO). Moreover, they can power word-of-mouth marketing and create a buzz around your products. 

In this guide, we will share with you the apps that you can use to collect customer feedback.

By downloading the SHOPLINE Review Management App, your customer will be able to comment on their orders. This allows visitors to learn more about the product and ratings from past purchase customers.

You can bulk import comments to increase customers’ trust.


Table of content



Collecting reviews with Review Management App

You can add the ability to collect reviews and rate your store and products with the help of the Review Management App from the SHOPLINE App store

To set up review management:

  1. From your SHOPLINE admin, go to SHOPLINE App store.

  2. Download Review Management.

  3. After downloading the app, you can set up collecting reviews every time a customer purchases from your store.

  4. First, enable Product review and set up the other sections.


  5. After enabling Product review, click on Review request email tab.

  6. Enable Automatic review requests.


  7. [Optional] You can also send a discount code when a customer submits a review that qualifies with the rules you set.


  8. [Optional] You can customize the email template to fit your brand.



Now that you have set up review management for your store, when a customer receives and writes a review, it will automatically be placed on your store website, so you will not have to place it yourself. 



Bulk Importing reviews

If you want to import customers’ reviews to your SHOPLINE store, you can import reviews with the help of the spreadsheet. 

Top bulk import reviews:

  1. From your SHOPLINE admin, go to Review Management app.

  2. Click on Product review > Import review.
    Product Review Management - 5.png
Your file includes comments with both right and wrong formats, the system will still update the right comments and filter the wrong comments.



Hiding reviews

To hide reviews:

  1. From your SHOPLINE admin, go to SHOPLINE App store.

  2. Download/open Review Management.

  3. Under Product Review tab, select the product that you want to hide the review.

  4. Toggle off Whether as public to hide the review.




Get in Touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.



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