Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Customer accounts

When a customer purchases an item from your store, SHOPLINE will not automatically create a customer account with the customer’s email address. Your customers can create an account through your store later if they want. 

Customers can also place an order as guests in your store without logging into their account; however, logging into an account in an account allows your customers to access their favourite products, see order history, get access to their special member discounts, and view past orders. 


Table of content



Enable account creation

You can enable customers to sign up for an account in the storefront. If enabled, customers can find the sign-in option in the store header, so they can register or log in to their account:



To enable account creation in your storefront:

  1. From your SHOPLINE admin, go to Settings > Customer login.

  2. Check the box for Sign up/sign in method. By default, email will be needed for account creation. 


  3. Click Update.
  • Once the mobile number or email sign-up / sign-in method has been selected, it cannot be cancelled. As there will be data generated for the customers, cancelling the settings will cause the customer to be unable to sign in / sign up.

  • The authentication procedure is set as inactive by default.

  • When it is activated, the customer will be required to enter the verification code to complete the sign-up via their mobile phone number/email.



Requiring customers to log in

You can make your customers create an account, or have an account and be logged in to access your product. For example, this setting is useful if you’re running a wholesale or members-only store.

To enable required login for customers to purchase:

  1. From your SHOPLINE admin, go to Settings > Check-out settings.

  2. Under Customer account information, select Only member can purchase.


  3. Click Update.

After you enable only members can purchase, your customers will be prompted to log in and buy your products.





Can I send an email to customers to activate their accounts?

Yes, you can send a mass email to customers to activate their accounts. 

  1. From your SHOPLINE admin, go to Customers.

  2. Click on Send invitation. 


  3. Click Send 

Can I create a new customer account in my store?

Yes, you can create new profiles by importing or individually. 

To create customers individually:

  1. From your SHOPLINE admin, go to Customers.

  2. Click Add customers. 


  3. Enter customer information.
  4. Click Add customer, after filling up the customer information.



Get in touch

SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE admin, website, dropping us an email or WhatsApp our customer support with your queries.



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