Stripe is a payment service provider that enables you to take online payments. You can sign up for an account with them and then use Stripe to process payments in your SHOPLINE store. Stripe supports credit and debit card payments and can be integrated into your store as a payment option.
Stripe has a fixed transaction fee of 3.4% plus a fixed fee of SGD$0.50.
Third-party payment provider commission fees:
|
Plans |
commission fees |
|
Starter |
2% |
|
Essential |
0.8% |
|
Standard |
0.4% |
|
Premium |
0.2% |
| For third-party payment providers, SHOPLINE will charge a small, nominal commission in addition to the transaction fees. |
Once you have connected Stripe to your SHOPLINE store, you will be charged a transaction fee of 3.4% + SGD$0.50 plus a commission fee for all payments processed through the platform.
| For example, if you are on the Essential plan and a customer makes a $100 payment, the fees will be calculated as $3.40 + $0.50 for the transaction fee and $0.8 for the commission fee, for a total of $4.70. |
Table of content
Setting up Stripe
To set up Stripe in your store:
-
From your SHOPLINE admin, go to Settings > Payments.
- Under Third-party service provider, select Stripe, then click Select.
- You will be redirected to Stripe to set up page to login to your Stripe account. Follow the instructions on the Stripe site to complete the setup. After that, you will be taken back to your SHOPLINE admin.
Once finished, your Stripe account will be connected to your SHOPLINE store. Customers will see the Credit or debit card field and will be able to pay with their card to you.
Types of third-party payment providers integrated with SHOPLINE:
|
Payment providers |
Rates |
|
From 0.8% |
|
|
3.4% |
|
|
3.9% |
|
|
2.3% |
FAQ
Can the same Stripe account (not the email-registered stripe channel) be bound to multiple platforms?
The stripe channel limits one stripe account (not the email-registered stripe account) to bind with one platform at a time. If you need to bind with multiple platforms, please create a new account to bind.
Can stores migrated from other platforms use accounts bonded to other platforms to bind?
The stripe channel limited one stripe account (not the email registered stripe account) to bind with one platform at a time. If you need to bind with multiple platforms, please create a new account to bind.
My Stripe payment method was successfully set up, how come the payment transaction failed?
There are several conditions to meet for a channel to operate smoothly. If you have encountered issues with Stripe payments, please see the following steps to check:
- Check whether the stripe account bound to the store is set up correctly. Stripe requires that the same stripe account can only be bound to one store and one platform.
- Check to see if the PCI for Stripe is enabled. See here for details.
How can I enable/disable the Stripe payment method on my store?
You can customise your payment options on SHOPLINE by going to your SHOPLINE dashboard, [Settings] > [Payments] > Enable or disable Stripe under [Third-party service providers].
Get in touch
SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.
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