Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Message Center Overview

SHOPLINE's Message Center allows you to pursue various Customer relationship management (CRM). Merging all your customer's favourite chat apps into a single, easy-to-use omnichannel platform for free

Our Message Center feature provides you with powerful management tool for conversational commerce. The Message Center features allow you to make online shopping more personalized with your customers, deliver holistic customer journeys from start to end, and foster customer relationships to expand customer lifetime value.

Our Message Center features include:

  • Managing the store's website messages and messages from third-party social platforms (Facebook, Instagram, WhatsApp, Telegram).
  • Help you to gather messages from multiple social channels
  • Create one-stop management to drive conversion by uploading product catalog to enable product links and checkout payment link sharing via Message Center
  • View details of your customers on Message Center inbox, including their browsing history on your e-commerce shop, products they’re interested in, and order history.
  • Allowing you to connect with your customers with automated messages to re-engage shoppers and drive revenue when you are away.
  • Sync sales performance to understand how conversational commerce drives your business.

Learn how to connect your social channels to start using Message Center:



Message Center panel introduction

To view your messages, you will need to connect your social channels on SHOPLINE. To connect your social channels, refer here.

To view your messages from social channels:

  1. From your SHOPLINE admin, go to Message Center.

  2. Select View your message to see all the messages from the social media platforms you have linked and you will be redirected to the Message Center panel.


  3. In the Message Center panel, you will see the icons on the left side of the Message Center, which represent your online store and social platforms (Online store, Facebook, Instagram, WhatsApp and Telegram). Which you can toggle to the different channels to start driving conversational commerce with your customers. 


  4. The middle of the Message Center is where you can view and respond to messages from customers.


  5. The right side of the Message Center is where you can view or update customers’ information and create or edit their orders.




Get in touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.


Have more questions? Submit a request