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Setting Up Email Notifications

The email notification feature in Member System automates sending emails to customers in specific scenarios. Pre-designed notification templates are already available in the system, covering various notifications such as welcoming new members and notifying them about birthday points. 

This guide will show you how to enable email notifications and edit email templates, allowing you to personalize your outreach and strengthen customer interactions.

 

 

Enabling/Disabling Email Notifications

You can access email notifications in two ways: through the centralized email management module or in the settings for individual modules.

Emails Module

  1. From your SHOPLINE admin panel, go to Apps > Member System. Install the app if you haven’t already. 
    1.1.1 MS app.png
     

  2. Within the app, go to the Emails module to access all email notifications. 
    1.1.2 emails module.png
     

  3. Check the emails you want to send automatically and click Edit to configure their templates.
    1.1.3 email edit.png
     

Each notification includes a Statistics panel for tracking sent emails, open rates, and click-through rates.
1.1.4 email statistics.png
 

 

Settings of Individual Modules Sections

For Points, Referrals, Store credits, and Gift card modules, configure email notifications on their respective pages.

  1. From your SHOPLINE admin panel, go to Apps > Member System. Install the app if you haven’t already. 
    1.2.1 MS app.png
     

  2. Within the app, go to the desired module and locate the Emails section.
    1.2.2 individual modules emails.png
     

  3. Check the emails you want to enable and click Edit to configure the templates. Clicking More will redirect you to the Emails module.
    1.2.3 select email.png
     

Notes: 

  • All emails are enabled by default. Uncheck those you don’t want to send automatically.

  • Once you use the Member System’s email sending feature, it’s recommended to disable email notifications set up on your admin panel to avoid duplication.

 

 

Configuring Email Templates

Follow these steps to configure email templates:

Note: Template editing is not supported in the Lite plan. To customize email templates, consider upgrading your plugin plan to the Growth or Pro plan.

  1. In the Member System app, go to the Emails section.
    2.1 emails module.png
     

  2. Hover your mouse over the desired email and click Edit to open the email editor. 
    2.2 email edit.png
     

  3. Configure the template based on your preferences using the provided components.
    2.3 email editor.png
     

  4. Click Publish to save and submit the template for review. 
     

The new email template will automatically become active after it's approved for content compliance.

Notes:

  • The existing email template remains active until the new one is reviewed and approved.

  • The review process typically takes a few minutes. If you don't receive a result after an extended time, please contact customer service.

 

 

Frequently Asked Questions

Q: Which buyers will receive membership tier and points-related emails?

The following emails are sent only to registered members who have activated their membership accounts. Guests and temporary accounts will not receive these emails.

Membership Tier Emails

  • First-Time Membership: Sent when a buyer becomes a member for the first time
  • Membership Upgrade: Sent when a buyer is upgraded to a higher membership tier
  • Membership Downgrade: Sent when a buyer is downgraded to a lower membership tier

Points Notification Emails

  • Points Earned: Sent when a buyer earns points
  • Birthday Points Reward: Sent when a buyer receives birthday reward points
  • Points Redeemed: Sent when a buyer redeems points
  • Points Expiration Reminder: Sent before a buyer’s points are about to expire