Understanding Fees and Payout Schedules

All payment methods supported by SHOPLINE involve third-party service providers to securely process transactions. This guide explains how customer payments are processed, details on payout schedules, and transaction fees for SHOPLINE stores. Understanding both the payment flow and payout timing will help you manage your store’s cash flow effectively and provide a transparent experience for your customers.

Understanding the Payment Process

Processing payments involves several key players, each with a distinct role in ensuring secure and efficient transactions.

Key Players in the Payment Process

• Issuers: Financial institutions that issue bank cards to cardholders and define the terms of their use. They initiate and organize participation in the card market.
• Acquirers: Financial institutions authorized by card networks to support the payment process. Their responsibilities include signing merchant agreements, processing authorization requests, and settling transactions.
• Cardholders: Individuals or entities using cards issued by financial institutions to make purchases from merchants. They are the driving force behind the bank card market.
• Card Networks (Visa, Mastercard, etc.): Infrastructure providers that establish and manage data exchange networks between issuers and acquirers. They enable authorization, clearing, and settlement, and offer services like fraud protection and marketing.
• Third-Party Service Providers: Entities offering specialized services in the payment ecosystem, such as payment processors, data transmitters, and financial service intermediaries.
• Designated Merchants: Businesses, individuals, or organizations that accept card payments and partner with acquirers to process transactions and receive payouts.

Payment Flow and Payout Timing

• SHOPLINE Payments – Ongoing Payments: The flow of funds from customers to your merchant account via SHOPLINE Payments.
  
• Third-Party Gateway – Ongoing Payments: The flow of funds from customers to your merchant account via third-party payment gateways.
• SHOPLINE Payments – Chargebacks: The flow of funds in response to chargebacks on payments processed by SHOPLINE Payments.

• Third-Party Gateway – Chargebacks: The flow of funds following chargebacks processed through a third-party gateway.

Setting up Payment Methods

To set up your payment methods, go to Settings > Payments in your SHOPLINE admin panel.

Frequency of Payment Receipt

This section explains how often you can expect to receive payouts from your online store sales, depending on the payment method you choose.

SHOPLINE Payments Payouts 

If you use SHOPLINE Payments and meet the following criteria, the system will automatically issue your payouts:

• You have completed advanced verification.
• You have reached the minimum payout amount (this amount varies by region).

Here is an example payout schedule for selected regions:

Third-Party Payment Services

If you use a third-party payment provider, payout timelines for credit card transactions may vary:

• Timing: Payout frequency depends on the provider’s policies. It is advisable to consult their specific terms for details.
• Bank Transfer Delays: Payouts may take several business days to reflect in your bank account. For unresolved delays, contact your bank for assistance.
   

Payout Fees by Region and Plan

This section outlines the payment-related fees for orders processed through SHOPLINE Payments and third-party providers. Fees vary by payment method, store region, and subscription plan.

Payments via SHOPLINE Payments

When you activate SHOPLINE Payments as your payment service provider, transaction fees for orders processed through the SHOPLINE checkout system are waived. However, standard credit card processing fees still apply, depending on your SHOPLINE subscription plan and store region.

Cross-border USD Stores in China:

Stores in Singapore:

Stores in Malaysia (Credit Cards):

Stores in Malaysia (Other Payment Methods):

*Excluding 6% SST

Payments via Third-party Providers

If you use a third-party payment service provider on SHOPLINE to receive payments, transaction fees will apply to all online transactions. For more details, refer to the Transaction Fee Bills Overview guide.