SHOPLINE Payments allows you to accept all major credit and debit cards, including Visa, MasterCard, American Express and more. SHOPLINE Payments also supports Apple Pay and Google Pay, so that customers can check out with one tap in your store.

When you capture a payment for an order, you’re charged a SHOPLINE payment fee to cover the cost of processing the payment. This fee depends on the type of subscription plan you purchase. 

 

 

In This Article

• Rates and Fees
• KYC Requirements for SHOPLINE Payments
• SHOPLINE Payments POS Requirements
• Prohibited Businesses
• Accepted Payment Methods
• Getting Paid

 

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Rates and Fees

The rates vary based on your subscription plan and payment method. For specific fee details, please refer to the following information:

Online

Payment Methods	Subtypes	Plans	Rates per Transaction*	Refund Fee per Transaction	Chargeback Fee
Credit Card	International Credit Card: Visa/ Mastercard/ Google Pay/ Apple Pay	Starter	3.40% + SGD 0.50	SGD 0.10	SGD 16
		Essential	3.30% + SGD 0.50
		Premium and above	3.20% + SGD 0.50
	Local Credit Card: Visa/ Mastercard/ Google Pay/ Apple Pay	Starter	3.20% + SGD 0.50
		Essential	3.00% + SGD 0.50
		Premium and above	2.80% + SGD 0.50
	AMEX/JCB/UnionPay	Starter	3.40% + SGD 0.50
		Essential	3.30% + SGD 0.50
		Premium and above	3.20% + SGD 0.50
PayNow	-	Starter	0.80%	-	-
		Essential	0.75%
		Premium and above	0.70%
Atome	-	All	4.80%	SGD 0.10	-
GrabPay eWallet	-	All	3.00%	SGD 0.10	-

 

POS/Retail

Payment Methods	Subtypes	Plans	Rates per Transaction*	Refund Fee per Transaction	Chargeback Fee
Credit Card	International Credit Card: Visa/Mastercard/Google Pay/Apple Pay/AMEX/JCB/UnionPay	All	3.20% + SGD0.30	SGD 0.10	SGD 16
	Local Credit Card: Visa/Mastercard/Google Pay/Apple Pay/AMEX/JCB/UnionPay	All	2.60% + SGD0.30
PayNow	-	Starter	0.80%	-	-
		Essential	0.75%
		Premium and above	0.70%
Alipay	-	All	1.50%	SGD 0.10	-
Wechat Pay	-	All	1.50%	SGD 0.10	-

* SHOPLINE Payments Transaction Fee is in SGD

 

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KYC Requirements for SHOPLINE Payments

To apply for SHOPLINE Payments for your business based in Singapore, you’ll have to comply with the following requirements and submit the required information/documents.

Store requirements

1. Your SHOPLINE store has these pages including:
   •  
   • Shipping, Return and Exchange Policy must include all of the following items:
     • Delivery option, logistics provider
     • Shipping days (no. of days from the order is placed to the order is shipped)
     • Delivery days (no. of days from the order is shipped to the order is received)
     • Shipping and delivery days for pre-orders (If there are pre-orders for sale)
   • Refund Policy 
     • The merchant should state clearly whether they provide refunds. 
     • Merchants who offer refunds should at least include the conditions for refund, the refund method, and the refund process.
   • Display your company information and contact information in your contact:
     • Legal entity name, trading name, registration number, business address, countries of operation, and contact information (contact number or email address).
       
       
2. Your SHOPLINE store should also complete the following:
   • Store logo
   • Contact information page.
   • Upload at least 7 to 10 products on shelves with valid images (not required for POS-only stores).
   • Remove test products.
   • Each product should at least have 1 item in stock.
   • Enabled shopping cart function.
   • The store must not be locked behind password.

Bank account requirements

1. Applicants must provide the payout bank account statement issued by the payout bank dated within the last 2 months.
2. The statement will need to display the following information:
   • Account holder name
   • Account number
   • Statement date (within last 2 months)
   • Bank name
   • Bank logo
   • Statement transaction is not required and can be blocked out.
3. Bank account will need to belong to the onboarding entity, example:
   • No bank accounts belonging to another entity (even if they have the same directors/UBOs).
   • Accounts belonging to individuals are not accepted.

Personal information requirements

For verification purposes, the document requirements are as follows:

• The document must contain a full name, date of birth, and personal photo.
• The document must be valid and unexpired.
• Documentation must be legible, and text and photographs must be legible and clear.
• Photocopies will not be accepted.
• The image must be in its original image and not be in black and white.
• Complete documents must be uploaded, including the front and back of the ID card and the full personal information page of the passport.

Company information requirements

For verification purposes, the document requirements are as follows:

• Must contain the company name, business address, and company registration number.
• The document must be an official document issued by a government department.
• The document must be valid and show up-to-date registration information.
• The document should be dated within 6 months.
• If your current document does not show your Ultimate Beneficial Owners (UBOs), you will need to provide documents for your holding company and each subsequent layer until the UBOs are clearly identified.

 

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SHOPLINE Payments POS Requirements

If you have a retail store and you require in-store POS payment methods, you can apply for POS. The following requirements are mandatory:

• The Advanced KYC must be completed.
• Storefront photo with unit number.
• Photos of store interior, showing store products:
  • If you are going to use POS only, without an online store, upload the product and price list in additional documents.
  • If the store is still under renovation, provide a rental/lease agreement for proof of conducting business at the location.
    • The lease agreement should show that the onboarded entity is the one leasing the location.
    • It should show the leased location, as well as the time span of the lease.
    • Within 1 month of application, you will need to provide proper storefront/interior photos.

For more information about setting up the payment terminals, refer to the SHOPLINE POS article.

 

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Prohibited Businesses

Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for Singapore.

 

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Accepted Payment Methods

Your transaction fee is based on your store's SHOPLINE subscription plan, and you can change plans whenever you want.

SHOPLINE Payments allows Singapore businesses to accept payments from:

* Individual applicants are not eligible to apply for SHOPLINE Payments.

Learn how to manage payment method displayed on your checkout page.

 

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Getting Paid

SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and then entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE admin.

In Singapore, the payout details are as follows:

• T+5 working days (E.g. T-day: 3 Jan 2022 + 5 business days = 10 Jan)
• Minimum payout amount: SGD 10.00

Please note that it may typically take another 1-3 working days, depending on bank processing speed, for the funds to be deposited into your bank account.