SHOPLINE Payments allows you to accept all major credit and debit cards, including Visa, MasterCard, and more. 

When you capture a payment for an order, you’re charged a SHOPLINE payment fee to cover the cost of processing the payment. This fee depends on the type of subscription plan you purchase. 

 

 

In This Article

• Rates and Fees
• KYC Requirements for SHOPLINE Payments
• Prohibited Businesses
• Accepted Payment Methods
• Getting Paid

 

---

 

Rates and Fees

The rates vary based on your subscription plan and payment method. For specific fee details, please refer to the following information:

Online

Payment Methods	Subtypes	Plans	Rates per Transaction*	Refund Fee per Transaction	Chargeback Fee
Credit Card	International Credit Card: Visa/ Mastercard/ JCB/ Google Pay	All	3.75%	MYR 0.47	MYR 47.17
	Local Credit Card: Visa/ Mastercard/ JCB	All	2.00% + MYR 1.00
FPX	-	All	MYR 1.00
Atome GrabPay Paylater	-	All	6.50% + MYR 1.00
E-wallet (GrabPay/TNG/Boost/ Duitnow)	-	All	1.50%

* SHOPLINE Payments Transaction Fee is in MYR.

* All rates above are exclusive of 8% SST (Rate is subject to change according to government policy updates).

 

---

 

KYC Requirements for SHOPLINE Payments

To apply for SHOPLINE Payments for your business based in Malaysia, you’ll have to comply with the following requirements and submit the required information/documents.

Store requirements

1. Your SHOPLINE store has these pages including:
   • Privacy Policy
     • This policy can include terms like the purpose of information collection, how information is kept, non-disclosure of information, etc.
   • Shipping, Return and Exchange Policy must include all of the following items:
     • Delivery options, logistics providers
     • Shipping days (no. of days from the order is placed to the order is shipped)
     • Delivery days (no. of days from the order is shipped to the order is received)
     • Shipping and delivery days for pre-orders (If there are pre-orders for sale)
   • Refund Policy 
     • The merchant should state clearly whether they provide refunds. 
     • Merchants who offer refunds should at least include the conditions for refund, the refund method, and the refund process.
       
       
2. Your SHOPLINE store should also complete the following:
   • Store logo
   • Contact information page
   • Upload at least 7 to 10 products on shelves with valid images & prices
   • Remove test products
   • Remove all unrelated template photos
   • Each product should at least have 1 item in stock
   • Enabled shopping cart function
   • The store must not be locked behind a password

Bank account requirements

• Applicants must provide the payout bank account statement issued by the payout bank dated within the last 6 months.
• The statement will need to display the following information:
  • Account holder name
  • Account number
  • Statement date (within last 6 months)
  • Bank name
  • Bank logo
  • Statement transaction is not required and can be blocked out
• Bank account will need to belong to the onboarding entity/individual, example:
  • No bank accounts belonging to another entity (even if they have the same directors/UBOs)
  • No joint accounts for individuals

Personal information requirements

 

For verification purposes, the document requirements are as follows:

• The document must contain a full name, date of birth, and personal photo.
• The document must be valid and unexpired.
• Documentation must be legible, and text and photographs must be legible and clear.
• Photocopies will not be accepted.
• The image must be in its original image and not be in black and white 
• Complete documents must be uploaded, including the front and back of the ID card and the full personal information page of the passport.

Company information requirements

 

For verification purposes, the document requirements are as follows:

• Must contain the company name, business address, and company registration number
• The document must be an official document issued by a government department
• The document must be valid and show up-to-date registration information

 

---

 

Prohibited Businesses

Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for Malaysia.

 

---

 

Accepted Payment Methods

Your transaction fee rate is based on your store's SHOPLINE subscription plan, and you can change plans whenever you want.

SHOPLINE Payments allows Malaysia businesses to accept payments from:

 

Learn how to manage payment method displayed on your checkout page. 

 

---

 

Getting Paid

SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and then entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE admin.

In Malaysia, the payout details are as follows:

• T+4 working days (E.g. T-day: 3 Jan 2022 + 5 business days = 10 Jan)
• Minimum payout amount: MYR 50.00

Please note that it may typically take another 1-3 working days, depending on bank processing speed, for the funds to be deposited into your bank account.