Adding Images, Videos, and Files to Products

Rich product media can improve customer understanding, elevate the shopping experience, and boost your store sales. This guide shows you how to upload images, videos, and even 3D models to enhance your product listings on your SHOPLINE store. 

Uploading Product Images

To upload images for a specific product, follow these steps:

1. In your SHOPLINE admin panel, go to Products and select the product you want to add images to.
   
2. On the product details page, locate the Image/video section. Choose one of these methods:
   

• Click Add images to select and upload images from your computer.
• Drag and drop the images directly into the upload area.
• If the images are already in your File Library, click Add multimedia files and select them.

3. Consider the following adjustments for the uploaded images based on your needs and preferences:

• The first image becomes the main product image for both the product details page and the All Products page.
• Drag and drop images to reorder them.
• To delete images, select them and click Delete.

• By clicking the expand icon of a specific image, you can:

  • View the image in full size.
  • Add image ALT attribute to enhance SEO.
  • Add a Caption to provide context about the image, such as its usage scenario or shooting background (up to 255 characters). The image file name is also displayed here for reference.
  • Edit the image by cropping, flipping, or rotating it.
  • Download the image.

  Note: Changes made to an image’s ALT text and Caption in the editor are applied only to the image on the product page and are not automatically synchronized with the original file in your File Library.

4. Click Update to save your image uploads.

After uploading product images, they will be displayed on the product details page of your online store. 

Adding Images to Product Variants

Adding Main Images

For products with variants, assign a specific image to each variant.

1. In your SHOPLINE admin panel, go to Products and select the desired product.
   
2. On the product details page, locate the SKU list section and click on the + icon of a variant.
   
3. Choose the variant image from the main product images or upload a new one.
   

When customers select a variant on the product page, this image will be displayed.

Adding Thumbnails 

Additionally, upload thumbnails for each variant.

1. Follow steps 1 and 2 from the Adding Main Images section above.
2. In the Variants section, click the Edit icon for the desired variant.
   
3. In the pop-up window, click the + icon to upload a thumbnail. Then, click Save.
   

The uploaded thumbnails will appear alongside variant options on the product page.

Adding Product Videos

Showcase your products with engaging videos! Follow these steps:

1. In your SHOPLINE admin panel, go to Products and select the product you want to add a video to.

2. On the product details page, locate the Image/video section. Choose one of these methods:

   

   • Add video URL (YouTube): Click Add video URL, paste the YouTube video URL into the field, and click Confirm.
   • Add from file library: Click Add from file library, select Video from the File type dropdown, choose the video you want to add, and click Complete.
   • Upload from local device: Click the + icon, select a video file from your computer, and click Open to upload it.

3. Once a video is uploaded, hover over it and click the expand icon to open the video editor. 

   

   You can configure the following:

   

   • Video cover: Upload or replace the image shown before the video plays. Supported formats: .gif, .jpg, .jpeg, .png, .webp, .svg (max 10 MB). If no custom cover is set, the system automatically uses the first frame of the video as the cover image.
   • ALT text: Describe the video content for accessibility and SEO purposes (up to 512 characters).
   • Caption description: Add contextual information about the video, such as its usage scenario or shooting background (up to 255 characters).

   Note: Changes made to a video’s ALT text and Caption in the editor are applied only to the video on the product page and are not automatically synchronized with the original file in your File Library.

4. Click Update to save your video upload.

Adding 3D Models

Enhance customer experience by showcasing 3D product models! These models allow viewers to see the size, proportions, and details of your products in three dimensions.

Upload pre-shot or generated 3D model files using the 3D & AR Product Viewer app. Refer to the Product 3D & AR Display User Guide for details on generating and uploading 3D models.

Organizing Your Media with the File Library

For easier access and management, it is recommended to upload your images, videos, and other files to the File Library. Here's how:

1. In your SHOPLINE admin panel, go to Settings > File Library.
   
    
2. (Optional) Create file groups for further organization of your uploaded files.
   
    
3. Click Upload files.
   
    
4. If you have created file groups, select one group for the file. Then, click on the upload area or drag and drop the file for upload. 
   
    
5. The upload will start automatically, and the uploaded files will appear in the file list.

Supported File Formats and Sizes:

Protecting Your Product Images

To protect your product images, you can add watermarks using external image-editing tools before uploading them to your store. Currently, image watermarks are not applied within SHOPLINE.

As an alternative protection method supported by SHOPLINE, you can use the Conversion Booster app to enable the Disable Right Click feature. This helps reduce casual image copying by preventing visitors from right-clicking to save images on your storefront. To enable this feature, follow these steps:

1. Download and install Conversion Booster from the SHOPLINE App Store.
2. From the app homepage, go to Disable Right Click in the left menu, select Disable right click, and click Renew. 
3. From your SHOPLINE admin panel, go to Online Store > Design and click Design in the Current theme section.

4. In the theme editor, go to App embeds, then enable Disable Right Click.