Gift cards can be distributed to customers either by manually issuing them or by listing gift card products for purchase in your store. Gift card details are sent to customers via email or SMS, and customers can use the balance on the gift card to offset their order amount when shopping online or in-store. The following are some common questions regarding the use of gift cards.
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FAQs
Can I customize the gift card code?
Yes, you can customize the gift card code. When you create the gift card, you can enter a custom code consisting of 8 - 20 characters including numbers and lowercase English letters.
How can customers access gift cards that they cannot find or have never received?
Customers can click the link in the order confirmation email to request a resend. This link is only active after the order has been shipped.
Are gift cards subject to regulations?
Different countries or regions have specific legal regulations regarding the denominations of gift cards. Exceeding these limits may subject you to regulation by local financial authorities. Therefore, it's important to check the regulations in your country or region before setting up denominations to avoid penalties.
How to share gift cards on social media?
You can share gift cards on social media platforms using product links from your online store. Customers can then purchase gift cards from your online store and receive the gift card codes.
Can I send gift cards without any customer purchases?
Yes, you can select a customer and directly issue a gift card without a purchase.
Can discounts be applied when purchasing gift cards?
It depends. If you have set up related discount promotions that apply on gift cards, customers may be able to use discounts when purchasing gift cards. However, you can also exclude gift cards from your promotion campaigns.
Can online store customers customize the purchase amount of a gift card?
No, customers cannot customize the purchase amount directly through the online store. However, if a customer wants to purchase a specific amount not listed in your online store, you can create a draft order for that amount. Once the customer pays, you can issue the gift card with that denomination. For more information on how to create draft orders, refer to Creating Draft Orders.
Can a gift card be used multiple times?
Yes, as long as there is a remaining balance on the gift card, it can be used multiple times across different orders.
How do customers check their gift card balance?
Customers can check their gift card balance by clicking on a link provided in the email where they received their gift card code.
Can I disable gift cards that have already been issued?
Yes, you can disable issued gift cards.
Can I add notes to issued gift cards?
Yes, you can add notes to issued gift cards, and these notes will not be visible to customers.
Will issued gift cards be automatically disabled if the order is canceled or refunded?
No, gift cards will not be disabled automatically. They are not affected by the order status once they are issued. You will need to manually disable the gift cards.
After canceling or refunding an order, will the issued gift cards automatically become invalid?
No, they will not automatically become invalid. You need to manually disable the relevant gift cards. Gift cards issued will no longer be affected by the order status once they have been issued.
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