Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Training your staff - After Facebook Live Selling Events


After ending the Livestream, the subsequent step is to manage your Orders and Shipments.

When a customer successfully completes the checkout process, their order will appear in your SHOPLINE admin panel Orders page, and you'll receive a notification email or mobile push notification. Additionally, you can manually create orders in your SHOPLINE admin panel to record orders you've made outside of SHOPLINE.

From the Orders page, you can view an overview of all customer orders in your store. Each order row displays details such as:-

  • Unique order number
  • Order status
  • Order date
  • Payment status
  • Shipment status
  • Payment method
  • Payment channel
  • Items purchased, and more.

On the Order page, you can process your orders by updating order statuses, reviewing each order's details, searching and filtering orders by different categories, updating orders and customer information, and adding tracking numbers for shipping.



Table of content



Guide to processing orders

The Orders management is divided into two sections: Orders and Abandoned orders.

Learn how to process orders.



Managing your order

When a customer completes the checkout process, their order will be visible in the Orders page of your SHOPLINE admin panel. You can also manually create orders in the admin panel to record sales made outside of SHOPLINE.

On the Orders page, you can view an overview of all customer orders in your store, including unique order numbers, order and payment statuses, shipment details, payment methods and channels, purchased items, and more.

For detailed instructions on how to manage your orders, refer to this guide.



Get in touch

SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE adminwebsite, dropping us an email or WhatsApp our customer support with your queries.



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