After ending the Livestream, the subsequent step is to manage your Orders and Shipments.
When a customer successfully completes the checkout process, their order will appear in your SHOPLINE admin panel Orders page, and you'll receive a notification email or mobile push notification. Additionally, you can manually create orders in your SHOPLINE admin panel to record orders you've made outside of SHOPLINE.
From the Orders page, you can view an overview of all customer orders in your store. Each order row displays details such as:-
- Unique order number
- Order status
- Order date
- Payment status
- Shipment status
- Payment method
- Payment channel
- Items purchased, and more.
On the Order page, you can process your orders by updating order statuses, reviewing each order's details, searching and filtering orders by different categories, updating orders and customer information, and adding tracking numbers for shipping.
Table of content
Guide to processing orders
The Orders management is divided into two sections: Orders and Abandoned orders.
Managing your order
When a customer completes the checkout process, their order will be visible in the Orders page of your SHOPLINE admin panel. You can also manually create orders in the admin panel to record sales made outside of SHOPLINE.
On the Orders page, you can view an overview of all customer orders in your store, including unique order numbers, order and payment statuses, shipment details, payment methods and channels, purchased items, and more.
For detailed instructions on how to manage your orders, refer to this guide.
Get in touch
SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE admin, website, dropping us an email or WhatsApp our customer support with your queries.