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Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Chat Support Optimization

If you want to optimise your chat support, there are two feature in SHOPLINE you can consider setting up: Customer Automatic Tag and Catalog Settings.

Customer Automatic Tag: Allows you to automatically tag incoming customer messages based on certain criteria set. This can help you categorise and prioritise messages more efficiently, allowing you to respond quickly to urgent issues and provide personalised support. 

Catalog Settings: Catalog settings enable you to create a product catalog and quickly share with it with your customers. This can help your agents quickly provide the right solution to the customer, reducing solution times and improving overall customer satisfaction. 


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Customer Automatic Tag

Once this feature is turned on, the system will automatically scan customer conversation for the configured keyword, and if a match is found, it will apply the corresponding tag to the customer's profile. 

For example, if you have set up a keyword for "Product inquiry", and if any customer's conversations include the keyword "product inquiry", the system will automatically be tagged with that label.

Automatic tagging can be a valuable tool for businesses and managing customer conversations. By automatically applying tags based on keywords, you can quickly identify and filter conversations by topic or issues. This can help you prioritise and respond to inquiries efficiently, as well as track customer interactions and identify patterns or trends.

To set up automatic tagging: 

From your SHOPLINE admin, go to Message Center > Facebook Messenger Settings > Chat Support Optimization > Customer Automatic Tag.




Catalog Settings

Catalog option allows you to customise and manage your product catalog within Chat Support Optimisation. This can be a valuable feature for businesses that want to make it easy for customers to browse and purchase products thought the system over the conversations. 

This quick setting for catalog allows you to share with customers to access the catalog directly. This link can be shared via email, social media, or other channels and allow customer to view and purchase products without the need for additional navigation or searching within your online store.

To set up catalog settings:

From your SHOPLINE admin, go to Message Center > Facebook Messenger Settings > Chat Support Optimization > Catalog settings.

  1. Simply click on Add Catalog, name it, select existing or add new items and click Create.
  2. Click on the view button and share the catalog URL with your target audience.



Once you have created the catalog, you can send it directly to your customers through Message Center. This allows customers to view and purchase directly from the catalog without the need for additional navigation or search within your online store. 




Get in touch

SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE adminwebsite, dropping us an email or WhatsApp our customer support with your queries.



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