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Creating Delivery Orders

When customers are located far away from the store or it is inconvenient for them to carry the products back, you can ship the products to their desired place through delivery services. This not only broadens your store's operational reach and boosts your sales, but also enhances the flexibility of the shopping experience you offer for your customers.

 

In This Article

 


 

Configuring Shipping Rates

Before you can create a delivery order for customers, you need to set up shipping fees. You can set up general shipping rates for all products and custom shipping rates for selected products.

General Shipping Rates

You can preset the shipping rates and rules based on the location of the store where the delivery order is created. When creating the delivery order, you can select a shipping rate option to add the shipping fee to the order’s amount paid.

  1. From your SHOPLINE admin panel, go to Settings > Shipping and Delivery.
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  2. Click the Shipping rate setting button in Shipping fees > General shipping rates.
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  3. In the Zones and shipping rates section, click the Add a shipping zone button to add zones to which the shipping rate is applied. Once finished, click Create.
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  4. In the section of the zones you just created, click Add the shipping rates button and complete the information as indicated in the pop-up window. Once finished, click Done.
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    You can add more shipping rate options for the zones by clicking Add a shipping rate.
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Custom Shipping Profile

For products where the general shipping rates are not applicable, you can set separate shipping rates and rules. Once configured, the shipping fees for these products will be calculated based on the custom shipping rates rather than the general shipping rates.

  1. From your SHOPLINE admin panel, go to Settings > Shipping and Delivery.
  2. Click the Create new profile button in Shipping fees > Custom shipping profile.
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  3. Click Add Product and Add a shipping zone to add applicable products and shipping zones.
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  4. Click Add the shipping rates to set the shipping rates and rules.
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Creating Delivery Orders in SHOPLINE POS App

  1. Add products to the cart, and tap the three-dot icon in the upper right corner.
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  2. Tap Create Pickup/Delivery.
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  3. Select Delivery in the Delivery type section and tap Add an address.
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Note: Delivery address is required information. Customer is optional, but we suggest that you add customer information so that they can receive emails about the order.

 

  1. On the Add shipping address page, fill in the shipping information. Ensure that the Country/Region you enter is included in the shipping zones you configured in your SHOPLINE admin panel (Settings > Shipping and Delivery > Shipping fees).
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  2. Select the shipping rate option to be applied to the order.
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    If the screen shows a message saying that shipping plans are not available, it is likely that the delivery address you provided is not included in the shipping zones.
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  3. When the payment is made, you can find the order in Order from the hamburger menu in the upper left corner. The order status is Preparing to ship.
  4. When the products are shipped, click Mark as shipped and fill in the logistics service provider and tracking number. If you just shipped some of the products, select the ones in this shipment. Click Receipt to send it to the customer.
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  5. The order status will be updated to Shipped.
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Note: If only some products in the order are marked as shipped, the order status is updated to  Partially Shipped. When all products in the order are marked as shipped, the order status is updated to Shipped.
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