Scenario Description of Email Sending in the Customer Subscription Module

On some occasions,  the system will automatically send emails to your customers, and you can customize the content of the emails in each specific scenario. The content must comply with the content rules of the email operator. 

This article will provide an overview of how to send emails in the Customer subscription module.

Access to the Feature

From the homepage of your admin, Go to Settings > Notifications > Customer subscription in the Customer email notification section.

Customer subscription supports three types of emails:

• Subscribed successfully: You need to manually select this option. Once selected, the system will automatically send a confirmation email to customers after their successful subscription.
• Unsubscribe: You need to manually select this option. Once selected, the system will automatically send an Unsubscribe email to customers when they cancel their email subscription.
• Customer marketing confirmation: This option doesn’t require manual selection. It is sent to the customer automatically to confirm the subscription when they subscribe for email marketing (if email double opt-in is enabled).

Successfully Subscribing to Emails

Click on the link to view the setting details. You can customize your emails on the settings page. 

• Use scenario: Push when customers subscribe successfully.
• Trigger range: Automatically sent when customers subscribe to the store via email.
• Email description: Inform customers about their successful subscriptions.

Unsubscribing Emails

Click on the link to view the setting details. You can customize your emails on the settings page. 

• Use scenario: Push when customers unsubscribe.
• Trigger range: Automatically sent by the system when customers cancel email subscriptions.
• Email description: Inform customers about their subscriptions from the store.

Customer Marketing Confirmation Emails

Click on the link to view the setting details. You can customize your emails on the settings page. 

• Use scenario: Send an email for confirmation when customers subscribe to the store.
• Trigger range: Sent to the customer automatically to confirm the subscription when they subscribe for email marketing (if email double opt-in is enabled).
• Email description: Typically, customers can subscribe by entering their email address on the online store. However, in certain countries/regions (e.g., Germany), legal requirements mandate a cross-confirmation process. This means that after customers enter their email address on the online store to subscribe, they must also confirm their subscription by responding to the email received. This confirmation step is necessary to ensure the successful completion of the subscription.