SHOPLINE Payments for Hong Kong

SHOPLINE Payments allows you to accept major credit and debit cards, including Visa, MasterCard, Diners Club, and Discover. It also supports popular digital payment methods such as WeChat Pay and Alipay, enabling customers to enjoy a secure, one-tap checkout experience.

When you capture a payment for an order, you’re charged a SHOPLINE payment fee to cover the cost of processing the payment. This fee varies depending on your subscription plan and the payment method used.

Transaction Rates and Fees

The rates vary based on your subscription plan and payment method. For specific fee details, please refer to the following information:

Online

SHOPLINE Payments also supports Klarna and Bancontact for merchants registered in Hong Kong. For more information, please refer to the article "Activating Local Payment Methods with SHOPLINE Payments."

KYC Requirements for SHOPLINE Payments

To apply for SHOPLINE Payments for your business based in Hong Kong , you’ll have to comply with the following requirements and submit the required information/documents.

Store Requirements

• Legal policy pages:
  • Privacy Policy: Clearly state the purpose of information collection, how information is stored, and non-disclosure practices.
  • Terms of Service: Include your legal business entity name, registered company address, and applicable laws of Hong Kong. 
  • Shipping, Return, and Exchange Policy: Must cover all of the following items:
    • Delivery options and logistics providers
    • Shipping days (number of days from the order is placed to the order is shipped)
    • Delivery days (number of days from the order is shipped to the order is received)
    • Shipping and delivery days for pre-orders (if applicable)
  • Refund Policy: 
    • Merchants should clearly state whether refunds are provided. 
    • Merchants who offer refunds should at least include the refund conditions, refund methods, and refund process.
    • FPS transactions should comply with the following principles:  
      • You are responsible for all refunds and disputes.
      • You should clearly explain the process for handling refunds and disputes. 
      • You should provide contact information and proactively assist  consumers with their inquiries.
• Additional requirements: 
  • Display your store logo.
  • Include a contact information page.
  • Publish  at least 7 to 10 products with prices displayed correctly. 
  • All products must include images, prices, and descriptions.
  • Each product must have at least 1 item in stock.
  • The shopping cart function must be enabled.
  • The store must not be password-protected. 
     

Bank Account Requirements

• You must have a Hong Kong bank account in Hong Kong Dollars (HKD).
• The bank account name must be the same as the applicant entity of the SHOPLINE Payments account.
• Applicants must provide an account opening certificate or bank statement issued by the payout bank within the last 6 months, containing the account holder's name, statement date, account number, and bank name.

Personal Information Requirements

For verification purposes, submitted personal documents must meet the following requirements:

• The document must contain the holder’s full name, date of birth, and photo.
• The document must be valid and unexpired.
• The document must be clear and legible, with the text and photo fully visible.
• Photocopies are not accepted.
• Upload complete documents, including both the front and back of the ID card, or the full personal information page of the passport.

Company Information Requirements

For verification purposes, submitted company documents must meet the following requirements:

• The documents must include the company name, business address, and company registration number. 
• If articles of association are submitted, they must be official documents issued by a government authority. 
• A Certificate of Incumbency for the directors may be requested if needed. 
• The documents must be valid and show the latest registration information.

• Notes:  If SHOPLINE is unable to verify the identity of the individual who ultimately owns or controls the company, you may be required to provide additional company registration documents, which may include information about the parent information. If you apply for multiple SHOPLINE Payments accounts under the same business entity, the system will automatically use the entity information from the most recently approved store as the reference record. Review and confirm your entity information carefully before you resubmit any updates.

Prohibited Businesses

Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for Hong Kong.

Accepted Payment Methods 

Your transaction fee is based on your store's SHOPLINE subscription plan. You can change plans whenever you want.

SHOPLINE Payments allows Hong Kong businesses to accept payments from:

Getting Paid  

SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE admin.

In Hong Kong, the payout details are as follows:

• The payout period varies depending on different payment methods. For example, the payout period for credit cards is T+5 (E.g. T-day: January 3, 2022 + 5 business days = January 10)
• Minimum payout amount: HK$ 500

Public Holiday Calendar for Hong Kong (2026)

To help you better anticipate payout processing timelines in 2026, the following public holiday calendar lists the official holidays in Hong Kong that may affect SHOPLINE Payments payout processing.

On public holidays, banks and payment processing services may be closed or operate with limited capacity, which can result in delayed payout processing. We recommend referring to this calendar when planning your cash flow or estimating when funds will be credited to your bank account.