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Integrating Member System with Omnisend

Members System supports the integration with Omnisend to enhance your marketing reach. After integration, Member System syncs basic customer information and membership information to Omnisend, allowing you to group customers based on this information and send mass emails in Omnisend.

 

 

Enabling Integration

  1. From your SHOPLINE admin panel, click Apps from the left pane.
  2. Find and click the Member System App to open it if you have installed it. Click the Go to App Store button to go to SHOPLINE App Store if you haven’t installed it.
  3. In the Member System App, go to Integrate from the left pane.

  4. From the Unintegrated Apps section, click the Integrate button in the Omnisend card.

    1-4 Omnisend integrate.png

  5. In the pop-up window, enter your Omnisend API key and click Integrate. For details about creating an API key in Omnisend, refer to this article.

    1-5 Omnisend API Key.png

  6. The system will verify if your key is correct. If verified, the system takes you to the Synchronize step. You can proceed with data synchronization now or come back later.
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Syncing Data to Omnisend

After completing the integration, you can sync Member System data to Omnisend from the integration details pop-up. If you did not start synchronization during the initial integration setup, you can manually sync the data later.

To manually sync data:

  1. Go to Member System > Settings > Integrations.

  2. Under Integrated Apps, click the Omnisend card to open the integration details pop-up.

  3. Click Sync now.

  4. Confirm the synchronization in the pop-up window.
  5. After synchronization is complete, click Operate now to access Omnisend and perform further marketing operations.

The following data will be synced to Omnisend:

Data type Synced fields
Customer information Email, phone number, first name, last name, customer ID
Membership information Points balance, membership status, membership level/paid membership tier, membership level expiration date, referral URL

After clicking Sync now, the synchronization process starts. You can check the sync status from the Omnisend integration card:

  • Syncing: Data synchronization is in progress. The Sync now button changes to a loading state and cannot be clicked.
  • Completed: Synchronization is complete. The Sync now button becomes available again.
  • Failed: An error message is displayed if synchronization fails.

After the first manual synchronization, new or updated customer data will be automatically synced to Omnisend. This includes customer data changes such as additions, updates, deletions, or data generated after uninstalling and reinstalling the integration.

If you need to update existing data again, you can manually start another synchronization from the integration details pop-up.

 

 

Canceling Integration

You can click on the Omnisend card and click the Cancel Integration button in the pop-up window to stop the integration with Omnisend. Member System will no longer synchronize data.