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Managing Bills with Enterprise Admin 

 

Note: SHOPLINE Enterprise admin is exclusively available to enterprises subscribed to the SHOPLINE Enterprise plan.

 

The "Bill management" section in the Enterprise admin panel enables you to update your payment methods, review your billing statuses, and check your subscription information, assisting you in managing all the bills for your organization and its stores with ease. To access the "Bill management" section, you must possess the organization-level permission.

 

In This Article

 


 

Setting Up Payment Methods

When you set up a single payment method, it becomes your go-to for covering any charges generated by stores in your organization. SHOPLINE Enterprise offers two payment methods: bank transfer and bank card payment. Choose the one that best suits your needs.

Warning: If you have unpaid overdue bills, some or even all of the stores within the organization may be frozen as a penalty.

 

Bank Transfer

You have the option to pay your bill via bank transfer. Simply provide your bank transfer receipts to the SHOPLINE’s Support Team, and they will proceed to verify and activate your purchased plans, stores, or features.

Bank Card Payment

Alternatively, you can link a bank card to pay your bills. Here’s how:

  1. From your SHOPLINE Enterprise admin panel, click Bill management.

  2. In the "Current bound cards" section, click Add a bank card. Supported card types include Visa, Mastercard, and American Express.
    1-1. Bank Card Payment (Managing Bills).png

  3. In the pop-up window, enter the card information, review and accept the service agreement, and click OK.
    Bank Card Payment_3.png

 

Notes:
  1. A bank card linked to your organization can be used in its stores but cannot be unbound from individual stores.
  2. In addition to using the organization's linked bank cards, stores under the organization can also add their respective bank cards as a payment method.

 


 

Renewing Your Plans

To ensure uninterrupted operation for your organization, it's essential to renew your Enterprise plans before they expire. We offer two renewal methods: automatic renewal and manual renewal. We highly recommend automatic renewal as it streamlines your monthly bill management.

 

Automatic Renewal

Bill management supports automatic renewal for your plans. When your organization's Enterprise plan expires, the system will automatically deduct the payment for the next period from your linked bank card.

Automatic renewal is enabled by default. To view or disable this feature, go to the "Auto renewal" section in Bill management

2-1. Automatic Renewal.png

 

Note: The auto-renewal policy for the 10 free stores included in the Enterprise plan is determined by the organization and cannot be individually changed. However, adjustments are allowed for additional purchased stores.

 

Manual Renewal

Manual renewal is a suitable option for those who prefer greater control over the renewal process. If you prefer renewing your plan manually, follow these steps:

  1. From your Enterprise admin panel, click Bill management.

  2. Go to the "Current plan" section, where you can check the plan status and its validity period. Then, click the Renew button.
    2-2-1. Manual Renewal.png

  3. On the checkout page, confirm your purchased plan price, select a payment method, and click Pay now to complete your payment.
    Manual Renewal_3.png

 


 

Viewing Organization Bills

In addition to setting up payment methods, you can also view your bills for both the organization and its stores through "Bill management." 

 

Checking Bills

  1. From your Enterprise admin panel, click Bill management.

  2. Click View the Bill in the upper right corner to access the bill list page.
    3-1-1. Checking bills.png

  3. On the bill list page, you will find three tabs, each serving a specific purpose for bill management. You can click on any of the bills to check the bill details.
    3-1-2. Checking bills.png
    • All bills: In this tab, you can view a comprehensive list of all bills associated with your organization and its stores, including subscription fees, commissions, platform fees, charges for apps, and more.
    • Commissions: This tab displays the slips for commission fees generated by transactions via third-party payment methods. A commission bill is only generated when the commission fees accumulate to US $300. 
    • Platform fee transactions: This tab lists the bills for platform usage fees. If you have processed a high volume of transactions, extra usage fees may be generated and listed in this bill list.

By using these tabs, you can easily access and manage bills to meet your specific financial management needs and objectives.

Tip: Within each bill tab, make use of the provided search bar and filtering features to customize the bill list according to your needs.

 

Exporting Bills

To efficiently manage your billing history, you can export bills for tracking and record-keeping. Follow these steps:

  1. From your Enterprise admin panel, click Bill management.

  2. Click View the Bill in the upper right corner to access the bill list page.
    3-2-1. Exporting bills.png

  3. Utilize the filtering features and/or select specific items to customize the bill list for exporting.
    Exporting bills_3.png

  4. Click Export bills and select the bill type.
    Exporting bills_4.png

  5. Select the export range, then click Export. The report will be sent to your email inbox.
    Exporting bills_5.png

 

All exported bill history is documented in the Export History section. Click to view your export history.

3-2-5. Exporting history.png

 


 

Get in Touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.

 


 

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