SHOPLINE Payments allows you to accept all major credit and debit cards, including Visa, MasterCard, American Express and more. SHOPLINE Payments also supports Apple Pay and Google Pay, so that customers can check out securely with one tap in your store.
When you capture a payment for an order, you’re charged a SHOPLINE payment fee to cover the cost of processing the payment. This fee depends on the type of subscription plan you purchase.
In This Article
- Rates and Fees
- KYC Requirements for SHOPLINE Payments
- SHOPLINE Payments POS Requirements
- Prohibited Businesses
- Accepted Payment Methods
- Getting Paid
Rates and Fees
The rates vary based on your subscription plan and payment method. For specific fee details, please refer to the following information:
Online
Payment Methods | Subtypes | Plans | Rates per Transaction* | Refund Fee per Transaction | Chargeback Fee |
Credit Card |
International: Visa/ Mastercard/ Google Pay/ Apple Pay |
Starter | 4.2% + USD 0.25 | USD 0.3 | USD 20 |
Essential | 3.9% + USD 0.25 | ||||
Premium and above | 3.7% + USD 0.25 | ||||
International: AMEX/JCB/ UnionPay/ Diners/ Discover |
All | 4.0% + USD 0.25 | |||
Local: Visa/ Mastercard/ Google Pay/ Apple Pay |
Starter | 2.9% + USD 0.25 | |||
Essential | 2.6% + USD 0.25 | ||||
Premium and above | 2.4% + USD 0.25 | ||||
Local: AMEX/JCB/ UnionPay/ Diners/ Discover |
All | 3.5% + USD 0.25 |
POS/Retail
Payment Methods | Subtypes | Plans | Rates per Transaction* | Refund Fee per Transaction | Chargeback Fee |
Credit Card |
International: Visa/ Mastercard/ Google Pay/ Apple Pay |
Starter | 4.20% + USD 0.1 | USD 0.3 | USD 20 |
Essential | 4.00% + USD 0.1 | ||||
Premium and above | 3.90% + USD 0.1 | ||||
International: AMEX/JCB/ UnionPay/ Diners/ Discover |
All | 4.20% + USD 0.25 | |||
Local: Visa/ Mastercard/ Google Pay/ Apple Pay |
Starter | 2.70% + USD 0.1 | |||
Essential | 2.50% + USD 0.1 | ||||
Premium and above | 2.40% + USD 0.1 | ||||
Local: AMEX/JCB/ UnionPay/ Diners/ Discover |
All | 3.7% + USD 0.25 |
* SHOPLINE Payments Transaction Fee is in USD
KYC Requirements for SHOPLINE Payments
To apply for SHOPLINE Payments for your business based in the United States, you’ll have to comply with the following requirements and submit the required information/documents.
Store requirements
- Your SHOPLINE store has legal pages including:
- Privacy Policy
- You can include the purpose of information collection, how information is kept, non-disclosure of information, etc.
- Terms and conditions
- Terms and conditions with legal entity name and applicable laws of the US.
- Shipping, Return and Exchange Policy must include all of the following items:
- Delivery option, logistics provider
- Shipping days (no. of days from the order is placed to the order is shipped)
- Delivery days (no. of days from the order is shipped to the order is received)
- Shipping and delivery days for pre-orders (If there are pre-orders for sale)
- Refund Policy
- You should state clearly whether they provide refunds.
- You should at least include the conditions for refund, the refund method, and the refund process.
- Privacy Policy
- Your SHOPLINE store should also complete the following:
- Store logo
- Contact information page
- Upload at least 7 to 10 products on shelves with the prices displayed
- Adding images, prices, descriptions to all your products
- Each product should at least have 1 item in stock
- Enabled shopping cart function
- The store must not be locked behind password
Bank account requirements
- The bank account owner must be the same as the name of the applicant.
- Applicants must provide a bank statement copy issued by the payout bank dated within the last 6 months.
Document requirements
Business type | Company docs | SSN ID number & documents/ID copies | Bank statement |
Company | Business incorporation documents issued by the Secretary of States, such as Certificate of Incorporation, Article of Incorporation, Articles of Organization, Certificate of Existence, Certificate of Formation etc. Ultimately, the documents need to be government issued, and be able to verify entity information. |
|
|
* All US nationals need to provide the SSN number
* Non US nationals need to submit their ITIN number. If not, they will have to submit their ID copy - either: i) driver’s license or ii) passport
* ID copy(s) of the controlling person and UBO(s) is mandatory for all applicants with companies/businesses incorporated in Hawaii/Nevada/New York/Indiana.
* Controlling Person: someone with significant responsibility to control, manage or direct your business (typically a director, CEO, senior executive officer or equivalent)
EIN: Employer identification number
Personal information requirements
For verification purposes, the document requirements are as follows:
- For SSN number
- The number must be valid. In case SHOPLINE is unable to verify the SSN, we might request for a SSN document (such as a tax return form).
- For ID copies
- The document must contain a full name, date of birth, and personal photo.
- The document must be valid and unexpired.
- Documentation must be legible, and text and photographs must be legible.
- Photocopies will not be accepted.
- Complete documents must be uploaded, including the front and back of the ID card and the full personal information page of the passport.
Company information requirements
For verification purposes, the document requirements are as follows:
- Must contain the company name, business address, and company registration number
- If an article of incorporation is provided, it must be an official document issued by a government department.
- Certificate of incumbency may be requested if applicable
- The document must be valid and show up-to-date registration information
Note: If SHOPLINE is unable to verify the identity of the individual who ultimately owns or controls the company, you may be required to provide additional company registration documents, which may include parent company information. |
SHOPLINE Payment POS Requirements
If your entity is non-individual and you require in-store POS payment methods, you can apply for POS. The following requirements are mandatory:
- The Advanced KYC must be completed
- Storefront photo with unit number
- Photos of store interior, showing store products
- If you are going to use POS only, without an online store, upload the product and price list in additional documents.
- If the store is still under renovation, provide a rental/lease agreement for proof of conducting business at the location.
- The lease agreement should show that the onboarded entity is the one leasing the location.
- It should show the leased location, as well as the time span of the lease.
- Within 1 month of application, you will need to provide proper storefront/interior photos.
For more information about setting up the payment terminals, refer to the SHOPLINE POS article.
Prohibited Businesses
Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for United States.
Accepted Payment Methods
Your transaction fee is based on your store's SHOPLINE subscription plan, and you can change plans whenever you want.
SHOPLINE Payments allows United States businesses to accept payments from:
Payment methods | Online | POS/Retail |
Credit and debit cards | Visa, MasterCard, American Express, Diners, Discover | Visa, MasterCard, American Express, Diners, Discover |
Apple Pay | Yes | Yes |
Google Pay | Yes | Yes |
* Individual applicants are not eligible to apply for SHOPLINE Payments service at this point.
Learn how to manage payment method displayed on your checkout page.
Getting Paid
SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and then entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE admin.
In United States, the payout details are as follows:
- T+4 working days (E.g. T-day: 3 Jan 2022 + 4 business days = 7 Jan)
- Minimum payout amount: USD 10.00 (Payout fee:USD 0.5)
Please note that it may typically take another 1-3 working days, depending on bank processing speed, for the funds to be deposited into your bank account.
Comments