Multichannel Connect lets you automatically import synced orders into SHOPLINE, giving you a centralized view for analysis and seamless customer information integration. When importing orders, SKUs and quantities are automatically matched from order data to create new SHOPLINE orders.
This guide details enabling automatic order import and setting import rules to streamline your workflow and order management.
Note: Install the Multichannel Connect app before using the automatic order import feature. |
In This Article
Set Up Automatic Order Import Rules
Access the Rule Settings Page
- In your SHOPLINE admin panel, go to Channels > Multichannel Connect > Settings > Order settings. (Install the app if you haven’t already.)
- In the Order import section, locate Channel orders are automatically imported into SHOPLINE and click Rule settings.
Configure Import Rules
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Stores where rules apply: Choose which stores to import orders from: all channels, selected channels, or specific stores.
Note: When choosing to enable all channels or selected channels, newly authorized stores will automatically adhere to the set rules.
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Order import rule:
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Exchange rate conversion: If the currency of a channel store differs from SHOPLINE's settlement currency, dynamic exchange rates are applied by default. To set a fixed rate, click Go to settings.
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Product connection rules: If any SKU in a channel order isn't associated with a SHOPLINE SKU, the entire order can't be imported.
Note: For details on connecting SKUs, refer to the "Multichannel Connect - Connecting SKUs" guide.
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Exchange rate conversion: If the currency of a channel store differs from SHOPLINE's settlement currency, dynamic exchange rates are applied by default. To set a fixed rate, click Go to settings.
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Inventory deduction rules:
- For unpaid / pending shipment / partially shipped orders, choose how SHOPLINE deducts inventory:
- Deduct inventory according to the merchant's inventory strategy: Inventory deduction follows your existing SHOPLINE inventory deduction rules.
- Ignore merchant's inventory strategy when deducting inventory: Select a SHOPLINE location for inventory deduction during import.
- Don't deduct inventory: Inventory remains untouched.
- For canceled / shipped Orders, inventory isn't deducted upon import for these order statuses.
Notes: - Order status names might differ across channels. The app will categorize them for processing.
- These rules apply when deducting inventory from SHOPLINE for individual stores. To synchronize inventory across all channels after placing an order (regardless of location), enable shared inventory settings.
- For unpaid / pending shipment / partially shipped orders, choose how SHOPLINE deducts inventory:
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Inventory deduction rules:
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Import customer information:
- Enabled: Channel orders merge or add buyer information to SHOPLINE's customer records, with new customers not subscribed to email notifications by default.
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Disabled: Customer features unavailable for imported orders, showing only buyer names without phone numbers, email addresses, or order tracking.
Notes: - SHOPLINE merges customers based on phone/email. New customers are auto-added.
- Imported customers cannot be deleted manually, so use this feature carefully.
- Refer to "Importing Channel Customer Information to SHOPLINE" for best practices.
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Import customer information:
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Inventory replenishment rules: Canceling an imported order with deducted inventory will replenish SHOPLINE's available inventory.
Note: Replenishment is based on the last recorded location in the order. For example, if the order's inventory deduction location is changed from A to B before cancellation, inventory will be replenished at location B. SHOPLINE automatically adjusts the inventory of associated SKUs when the order location is successfully updated. -
Logistics synchronization rule: When enabled, partially or fully shipped SHOPLINE orders will synchronize and update the corresponding channel order status.
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Order cancellation rules: When you manually cancel an imported order on SHOPLINE, you can opt to automatically cancel the corresponding channel order. Just select the platforms where you want orders canceled and specify how SHOPLINE's cancellation reasons match with the channel's reasons. If there are multiple reasons, add mappings for each. After setup, when you cancel a SHOPLINE order for a specific reason, the corresponding channel order will automatically receive the mapped reason and be canceled.
Note: Currently, order cancellations are only supported for the MY and TW Shopee sites.
After configuring the rules, click Update to save the changes.
Enable Automatic Order Import
After setting up the automatic import rules, enable the feature by following the steps below:
- In your SHOPLINE admin panel, go to Channels > Multichannel Connect > Settings > Order settings.
- Toggle on the switch for Channel orders are automatically imported into SHOPLINE.
- In the pop-up, select whether to import historical orders. You can import orders from the past 30 days. Click Enable to start the import process.
Once enabled, the system will automatically import subsequent orders according to the pre-set rules and record the start time of automatic order imports.
Order Import Restrictions
- All Amazon orders can be imported into SHOPLINE, except those in PENDING, CANCELED, or UNFULFILLABLE status.
- For existing imported orders, avoid actions other than shipping and modifying notes/tags to prevent discrepancies between SHOPLINE and channel order statuses.
- If a channel store is disconnected in the app, imported SHOPLINE orders cannot be deleted. Be cautious when deleting stores.
- Orders in "Canceled" status on Shopee cannot be imported into SHOPLINE.
Disable Automatic Order Import
To disable automatic order import from Multichannel Connect to SHOPLINE, navigate to Channels > Multichannel Connect > Settings > Order Settings and toggle off the automatic import feature.
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