Offline Functionality and Hardware Usage – SHOPLINE Help Center

SHOPLINE POS relies on an internet connection for essential tasks such as syncing data with the admin panel, emailing receipts, and processing third-party payments.

If your network goes down during operating hours, SHOPLINE POS automatically switches to offline mode, enabling you to continue processing certain orders and transactions with limited functionality. This article explains what you can still do with SHOPLINE POS when the internet connection is lost.

Features Available in Offline Mode

Even when the internet cuts out, SHOPLINE POS keeps essential operations running with these features:

Feature	Description
Stay Logged In	Once you are logged in, SHOPLINE POS remains usable even if the internet drops.
Create Orders	During internet loss, you can still create orders using the cached product lists and original prices from your last online session.
Manually Add Discounts/Customers	Utilize pre-loaded customer and discount information from your last online session to manually adjust orders while offline.
Process Payments	During internet loss, you can still accept cash and any configured custom payment methods. Standard online payment gateways are unavailable.

Data Access and Update in Offline Mode

When offline, SHOPLINE POS relies on cached data for access while keeping updates in a queue for automatic syncing once internet connectivity returns. This table details what data you can access and update in each module:

Module	Access	Update
Products	You can access cached product data from the last online session.	You cannot synchronize product data with the admin panel until the internet resumes.
Orders	You can create orders, but they won't be visible until synced online.	Orders are uploaded automatically when the internet resumes.
Customers	You can add new customers, but their information won't be visible until synced online.	New customers are uploaded automatically when the internet resumes.
Cash Tracking	You can proceed with cash tracking, but details won't be visible until synced online.	Cash tracking data within the shift is uploaded automatically upon internet restoration.

Using POS Hardware Offline

While certain hardware devices require the internet for payment processing, these essential SHOPLINE POS hardware tools continue to function when the internet drops, ensuring smooth operations at the checkout lines:

Hardware	Description
Cash Drawer	Opens manually with the included key. For automatic opening, connect it to the receipt printer via cable, which then connects to the POS device via Bluetooth or LAN (depending on your printer model).
Receipt Printer	Requires Bluetooth or LAN connection to the POS device, depending on the model.
Barcode Scanner	Connects to SHOPLINE POS via Bluetooth.

Note: Most card readers require an internet connection for processing payments. If you're using an external terminal, consult your terminal provider to determine if it requires a network connection.