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SHOPLINE Payments Multi-Account Collection

When you set up a POS channel for your SHOPLINE store, a SHOPLINE payments account is automatically created. This account can be linked to various payment methods, including SHOPLINE Payments, third-party payments, cash, custom payments, and vouchers. 

However, if you need to allow different entities to collect payments for various POS stores, you can leverage the concept of multi-account payment collection. This allows you to create multiple SHOPLINE Payments offline payment accounts under the same SHOPLINE store, and use them to collect payments at different POS stores.

This guide defines SHOPLINE multi-account payment collection and details the steps for its configuration. 

Note: Currently, this feature is only supported in AU, US, and SG regions.

 

 

What is SHOPLINE Payments Multi-Account Collection?

SHOPLINE Payments multi-account payment collection enables you to link a SHOPLINE payments account to several separate offline SHOPLINE Payments accounts. Each offline account can be applied for and verified with KYC (Know Your Customer) using a distinct business identity. Your POS stores can then choose to collect payments through different verified SHOPLINE Payments accounts.

 

 

Multi-Account Collection Configuration Process

To set up multi-account collections for SHOPLINE Payments, follow these steps:

  1. In your SHOPLINE admin panel, go to POS > Settings > Payments.
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  2. Use the dropdown menu in the top-right corner to select the store where you want to configure additional SHOPLINE Payments accounts.
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  3. Click Manage next to the Default account.
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  4. In the pop-up window, click Add account. The newly created account will automatically be set as the default account. Click Edit name to rename the account as needed. 
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  5. Once the account is created, click Activate now. Follow the instructions in the "Applying for SHOPLINE Payments" guide to submit the required information for KYC verification by SHOPLINE Payments.
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  6. After the KYC verification is approved, the POS store will be able to use this SHOPLINE Payments account to process payments.
Notes: 
  • Under the same SHOPLINE store, verified SHOPLINE Payments offline payment accounts can be used by multiple stores.
  • If you already have a SHOPLINE Payments account for your online store, the system will automatically link it when entering POS payment method management. However, to use this account for offline collections, you'll still need to complete KYC verification specifically for the offline aspect of this account. Alternatively, you can create a new, separate SHOPLINE Payments account for your POS needs.