Setting Up SHOPLINE Payments Email Notifications – SHOPLINE Help Center

SHOPLINE Payments allows you to set up different email notifications for various scenarios. This ensures you receive the most relevant and timely updates based on your operational needs and account management requirements.

Understanding Notification Scenarios

You can assign dedicated email addresses to receive notifications for four payment-related scenarios:

Service activation: Receive notifications when you apply for a new payment method or add a new service.
Risk control: Get notified about actions taken in response to pre-chargebacks, chargebacks, transaction disputes, or abnormal store statuses.
Funds and billing: Receive notifications about changes to your funds, such as transfers, or when invoices and other related documents are issued.
Transactions: Get notified about changes to payment and refund statuses.

Setting Up Email Addresses

You can configure a separate email address for each scenario. Follow these steps:

In your SHOPLINE admin panel, go to Settings > Payments > SHOPLINE Payments, then click Account.
From the left-hand menu, go to Manage merchants > Account setup. In the Email address section, click Edit.
On the Email address settings page, enter the appropriate email address for each scenario, then click Save.

Notes:

Ensure accuracy: Always double-check that the email addresses you enter are correct. If no specific addresses are configured, notifications will be sent to the contact email you provided during your SHOPLINE Payments application.
Delayed effect for periodic emails: Some email updates may not take effect immediately. For example, transaction fee invoices are sent at the beginning of each month. If you change the Funds and billing email address while an invoice is being processed, the current month’s invoice will still be sent to the previous address. The new address will be used starting with the following month.