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Offering Worry-Free Delivery with Shipping Insurance

Shipping issues can lead to lost sales and frustrated customers. To minimize these risks, you can offer Seel's Worry-Free Delivery service at checkout. By paying an additional insurance fee, your customers can add an extra layer of protection for their packages in case of delays, loss, or damage.

This guide explains Seel’s Worry-Free Delivery service, its coverage, and how to enable it for your store.

Notes: 

 

 

About the Worry-Free Delivery Service

By providing a Worry-Free Delivery service, you can reduce the risk of product loss, delays, or damage during shipping. This also increases customer trust and satisfaction. 

When customers choose shipping insurance during checkout, they can contact Seel directly in case of a claim. Seel will handle all compensation, eliminating any financial burden or involvement on your part. This simplifies customer complaint resolution and ensures timely compensation.

 

What Does It Cover?

Seel's Worry-Free Delivery service covers three main scenarios: 

  •  Package Delays:
    • Domestic Shipments: Considered delayed if the package is not delivered within 10 business days after shipment.
    • International Shipments: Considered delayed if the package is not delivered within 30 business days after shipment. In this case, customers receive a $5 compensation for international delays.
  • Package Loss:
    • Domestic Shipments: Considered lost if the customer does not receive the package within 30 business days after shipment.
    • International Shipments: Considered lost if the customer does not receive the package within 60 business days after shipment.
    • In case of a lost package, Seel reimburses customers for the full item value (based on the original purchase price).
      Notes:
      • If the tracking status shows "Delivered" but the customer claims they have not received the package, it will be considered "porch theft" or a "stolen package" and will be covered under the insurance policy.
      • If the shipping company has confirmed and informed the customer in advance that the package is lost, the customer can file a claim early by providing the tracking number and the shipping company's proof of loss.
  • Package Damage: 
    • If the item arrives clearly broken, shattered, unnaturally bent, or crushed and unusable, Seel reimburses customers for the full item value (based on the original purchase price). 
    • Manufacturing defects, incorrect packaging, or unsealed items are not covered.
Notes:
  • Compensation Limit: The maximum compensation is the item's value (based on the original purchase price).
  • Domestic vs. International: Domestic shipments originate in the customer's order destination country. International shipments originate outside the customer's order destination country.
  • Compensated Item Value: Refers to the actual amount paid for the item after deducting marketing discounts, plus sales tax and fees. It does not include shipping fees, shipping taxes, tips, or payment channel discounts.

 

 

Enabling the Service for Your Store

This feature is provided by Seel, a third-party service provider. Before using this service, please carefully review the relevant platform service terms:

To provide the Worry-Free Delivery service at checkout, follow these steps to enable the feature:

  1. In your SHOPLINE admin panel, go to Apps, search for Worry-Free Delivery, and click to use it. Install the app if you haven’t already.


  2. On the Overview tab, toggle on the Worry-Free Delivery plan switch.
    Overview.png

  3. Choose the default configuration. You can preview the effect by clicking View style.
    • Purchase plans for customers by default: The service is automatically enabled at checkout. Customers need to deactivate it if they don't want to purchase it. If a customer purchases the service under this setting, you will earn a 15% commission on the insurance premium. 
      Note: Be cautious that customers might accidentally purchase the service without fully understanding it.
    • Not purchasing plans for customers by default: The service is not pre-enabled at checkout. Customers need to activate it if they want to purchase it. If a customer purchases the service under this setting, you will earn a 5% commission on the insurance premium.

 

Service Display on the Checkout Page

When the service is enabled and an order is eligible for the service, a clear and concise description of the service will be displayed on the checkout page for purchase. 

Here's how the service is displayed on the checkout page:

 

 

Limitations of the Service

Please pay close attention to the following limitations of the service:

  • Unsupported Order Types: 
    • Goods that do not require physical shipping
    • Orders placed using custom payment methods
    • Orders paid for with gift cards
    • Orders for in-store pickup
  • Supported Currencies: USD, EUR, GBP, AUD, CAD, or NZD only
  • Supported Shipping Destinations: United States and Canada only
Note: To learn about premium calculation methods, how customers file insurance claims, and policy and bill management, please refer to the "Consumer Claims and Policy Management" guide.