Designing The “Help & Information” Page
The Help & Information section of your app is a crucial component for supporting customers, improving their experience, and providing legal and compliance information. You can include FAQs, contact information, and fulfillment policies here. A comprehensive and well-organized Help & Information page helps not only reduce support costs, but build trust with customers.
Once configured, customers can see this section in the My Account tab of your app.
| Note: You must complete the Help & Information setup before publishing your app. |
Making Your Design
From your SHOPLINE admin panel, go to Apps > Shopper App > App Design and click the Design button to access the design editor. From the dropdown menu at the top, select Help & Information.
In the Help & Information editor, you can configure the following components:
- Preset Content: The table below lists the preset components along with the actions you can take.
Component Rename Add Icon Delete Reposition Hide Contact Us ✔ ✔ ✘ ✔ ✘ FAQ ✔ ✔ ✘ ✔ ✔ Delivery ✔ ✔ ✘ ✔ ✘ Returns ✔ ✔ ✘ ✔ ✘
- Adding Custom Components: Click Add to select the component you wish to include. You can add custom items (such as Size Guide) or dividing lines. Custom content can be renamed, assigned custom icons, deleted, repositioned, or hidden.
| Note: If you have enabled Dark Mode, make sure to upload images for both Light Mode and Dark Mode icons. |
Publishing the Design
After completing the edits and confirming that everything looks right in the preview, click the Apply button in the upper right corner to publish your design to the app. If you want to hold the publishing, you can click Save to retain your edits.