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Designing the Help & Information Page

The Help & Information section of your app is a crucial component for supporting customers, improving their experience, and providing legal and compliance information. You can include FAQs, contact information, and fulfillment policies here. A comprehensive and well-organized Help & Information page helps not only reduce support costs, but build trust with customers.

Once configured, customers can see this section in the My Account tab of your app.

Note: You must complete the Help & Information setup before publishing your app.

 

 

Making Your Design

From your SHOPLINE admin panel, go to Apps > Shopper App > App Design and click the Design button to access the design editor. From the dropdown menu at the top, select Help & Information.

1-1 help and info.png

 

In the Help & Information editor, you can configure the following components:

  • Preset Content: The table below lists the preset components along with the actions you can take.

    Component Rename Add Icon Delete Reposition Hide
    Contact Us ✔ ✔ ✘ ✔ ✘
    FAQ ✔ ✔ ✘ ✔ ✔
    Delivery ✔ ✔ ✘ ✔ ✘
    Returns ✔ ✔ ✘ ✔ ✘

    1-2 preset components.png

  • Adding Custom Components: Click + Add component, or hover between two existing components and click the + button that appears, to select the component you want to add. You can add custom items (such as Size Guide) or dividing lines. Custom content can be renamed, assigned custom icons, deleted, repositioned, or hidden.
    1-3 custom components.png

All changes made in the design editor are saved automatically in real time. You don't need to click Save while editing.

Note: If you have enabled Dark Mode, make sure to upload images for both Light Mode and Dark Mode icons.

 

 

Saving and Publishing Your Design 

After completing your edits and confirming that the preview appears as expected, you can use the options in the top-right corner to proceed:

  • Saving: All changes are saved automatically in real time while you edit. No manual save is required.
  • Publish to Snaplook: Publishes the latest saved changes to Snaplook for preview and testing. Use this option to verify functionality and appearance before making it live. For more information, refer to the "Previewing Your Store App Using Snaplook" article.
  • Publish to production App: Publishes your changes to the live version of your store app, making them visible to end users.