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Changing Your Store's Billing Address

As your business evolves, you might need to update your store's billing address. This guide outlines how to change your billing address in the SHOPLINE admin panel and explains the potential impacts.

 

 

Steps to Change Your Billing Address

To change your SHOPLINE store's billing address, follow these steps:

  1. In your admin panel, go to Settings > Basic settings, find the Business details section.

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  2. Click Edit in the Billing address module.

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  3. In the pop-up window, enter your new billing address and click Save.

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Potential Impacts of Changing the Address 

Changing your billing address may affect the following:

  • Taxes: If your store’s billing address is located in a tax-eligible country, the subscription fee will include additional tax charges based on local tax regulations. You are responsible for all applicable taxes arising from the purchase of SHOPLINE services. Taxes will be calculated according to the applicable tax rate of the billing address you provide. These charges are separate from the service fees and will be collected via your authorized payment method.

  • Payment methods: SHOPLINE offers different payment methods depending on your location. Therefore, changing your billing address may affect the available payment options for future invoices. For example, if your billing address is in Singapore (SG), you can use PayNow. However, if you change it to another country, PayNow may no longer be supported.

Note: If your store is part of an organization with an Enterprise plan, tax and payment method changes will be based on the organization's billing address.

 

 

Frequently Asked Questions 

  1. Can I change my billing address freely?

The billing address refers to the registered company address (for business customers) or the permanent residence (for individual customers). You are required to provide accurate billing address information. If there is any change to the billing address, please make sure to update it promptly.

  1. What if my credit card payments fail after changing my billing address?

If you encounter issues with your existing credit card after updating your billing address, try these solutions:

    • Bind a new credit card (Visa or Mastercard) or choose a different payment method.
    • Remove your current card and add it again.

If the problem persists, contact our customer support for assistance.

  1. Will changing my billing address affect my customers?

No, changing your billing address will not impact your customers' shopping experience.