Redeeming Customer Points for Products and Coupons Using Member PointShop

If you run a POS store and use Member System to manage customers and their rewards, the Member PointShop feature in the POS app is a valuable tool. It lets members use points to redeem specific products for free or at a reduced price with an additional cash payment. Members can also redeem percentage discount coupons, fixed-amount coupons, and shipping coupons, then apply them directly at checkout. This enhances their shopping experience and encourages them to come back. Point redemption also motivates members to spend more, helping increase your overall sales.

This guide explains how to set up redeemable products and coupons in your Member System, help customers redeem points for designated products or coupons at checkout, apply rewards they’ve already redeemed, and revoke redemptions that haven’t been used yet.

Setting Up Point Redemption Rules for Products and Coupons

To use Member PointShop in your POS store, you first need to set up point redemption rules for products or coupons in your Member System app. Follow these steps:

1. From your admin panel, go to Apps > Member System.

2. Under the Member Program section, click Points > Points rules.

   

3. Find Redeem points, switch to the POS channel tab, then click + Add rules > Free product, or Coupon codes, Coupons, or Shipping coupon.

   

4. Set up the corresponding rules based on the redemption option you selected:

   • If you select Free product: In the pop-up window, select the products to add to Member PointShop for redemption. Then configure the following rules on the settings page:
     • Use points to redeem products: Click the pencil icon to change the selected product, if needed.
     • Points: Under Redemption method, select Points or Points+Cash, then enter the corresponding number of points and cash amount.
     • Using discount codes: Specify whether the redemption can be used only by the owner (For owner only) or by anyone (For all).
     • Usage limits: Set whether the redemption can be stacked with other discounts, and set its validity period.
     • Icon: Select the Default icon, or select Upload your own to use your own icon.
     • Overview: Review the settings for this redeemable product again before creating it.
   • If you select Coupon codes, Coupons, or Shipping coupon, you can configure the following on the settings page (refer to the settings page for the options actually displayed):
     • Points: Set the number of points required to redeem the coupon, for example, 300 points for a 10% off coupon.
     • Discount requirements: Set the conditions for using the coupon, such as no requirement, a minimum purchase amount, or a minimum item quantity.
     • Using discount codes: Set whether the coupon can be used by anyone or only by the member who redeemed it.
     • Applicable products: Set which products the coupon applies to.
     • Usage limits: Set whether the coupon can be stacked with automatic discounts or discount codes, its validity period, and how many times a customer can redeem it within a specified period.
     • Icon: Set the icon for the coupon.

   Note: Point redemption rules for the POS channel are displayed using the system’s default text. Custom rule descriptions aren’t currently supported.

5. Click Create.

6. (Optional) To allow customers to revoke unused redemptions, select Allow redemption cancellation in the POS channel tab under Redeem points. You can also click Settings next to the refunded points validity description to set how long refunded points remain valid after a redemption is revoked.

   

Redeeming Products and Coupons for Customers at Checkout

Follow these steps to set up Member PointShop so customers can use points to redeem designated products for free or with an additional payment, or redeem coupons at checkout:

Adding the Member PointShop Block to the Workbench

To add Member PointShop to your Workbench:

1. From your SHOPLINE POS app, go to the Workbench tab, then tap Add an image block.

   

2. In the Apps section, tap Member System.
3. In the pop-up window, tap Add next to Member PointShop.

Redeeming Points for Designated Products

To redeem points for a designated product:

1. Add the customer to the cart, then tap Member PointShop.
2. The customer’s available points appear in the right panel. In the Redeem products tab, tap the product the customer wants to redeem. Only products that the customer currently has enough points to redeem are displayed.

3. Select the desired variant, then tap Apply and go to cart. Once you tap this button, the points are redeemed and deducted immediately.

   Important: If you haven’t enabled Allow redemption cancellation in the POS channel tab, points can’t be refunded after redemption.

4. Add any other items the customer is purchasing to the cart, then tap Pay.
5. Complete checkout following the standard process. For redeemed products, only the remaining amount after the points deduction is charged.

Redeeming Points for Coupons

If a customer wants to redeem points for a percentage discount coupon, fixed-amount coupon, or shipping coupon, follow these steps:

1. Add the customer to the cart, then tap Member PointShop.
2. Switch to the Redeem coupons tab.
   • Only coupons that the customer currently has enough points to redeem are displayed, in the order you set in the admin panel.
   • This tab displays only the coupon rules you set up in the POS channel tab. Rules from the Online store tab aren’t displayed.
3. Tap the coupon the customer wants to redeem. In the Redeem coupon pop-up window, review the required points and usage rules, including the validity period and usage limits.
4. Tap Redeem & Apply. The points are deducted, the coupon is automatically applied to the cart, and you’re returned to the cart page.
5. Add any other items the customer is purchasing to the cart, then complete checkout following the standard process.

Applying Customers’ Redeemed Products or Coupons

Products and coupons that a customer redeemed earlier but hasn’t used yet appear in the Redeemed list on the right side of Member PointShop. To apply these rewards at checkout, follow these steps:

1. Add the customer to the cart, then tap Member PointShop.
2. In the Redeemed list on the right, tap the product or coupon the customer wants to use. The list shows only rewards that are unused, unexpired, and not deleted, with rewards expiring soonest listed first.
3. Review the reward details in the pop-up window, then tap Apply. The reward is applied to the cart, and you’re returned to the cart page.

Revoking Customers’ Redeemed Products or Coupons

If you’ve enabled Allow redemption cancellation in the POS channel tab, you can revoke a customer’s unused product or coupon redemption and return the points to their account. Follow these steps:

1. Add the customer to the cart, then tap Member PointShop.
2. In the Redeemed list on the right, tap the product or coupon you want to revoke.
3. In the pop-up window, tap Revoke.
4. In the Revoke redeemed coupon confirmation window, review the number of points to be returned and their validity period, then tap Revoke & return points.

Why Redeemable Items Don’t Appear in Member PointShop

If you open Member PointShop and don’t see any redeemable products or coupons, it may be due to one of the following reasons:

• No customer added to the cart: The tabs and customer information aren’t displayed. Add the customer to the cart first, then open Member PointShop.
• Points not enabled or no POS channel redemption rules set up: If you haven’t enabled points in the Member System, or haven’t set up the corresponding redemption rules in the POS channel tab, the tab displays a message indicating that the feature isn’t enabled, such as "Redeem points for coupons is not enabled".
• Insufficient customer points: If the customer doesn’t have enough points to redeem any rewards, the page displays "No coupons available to redeem" or "No products available to redeem".