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Streamlining Your Payments with Fiserv

SHOPLINE has partnered with Fiserv, a leading global provider of financial services technology, to offer seamless local payment processing in your SHOPLINE POS. Upon successful integration with Fiserv, you can receive payments through Bank Card and PayNow. Follow this guide to set up Fiserv in your POS system and start accepting payments effortlessly.

Note: Fiserv payments are currently only available in the Singapore market and require prior application. To enable Fiserv payments, please contact SHOPLINE Support.

 

 

Adding Fiserv as a Third-party Service Provider

To add Fiserv as a payment gateway for your POS stores in Singapore, follow these steps: 

  1. From your SHOPLINE admin panel, go to POS > Settings > Payments.
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  2. Use the top-right dropdown to choose the store where you want to enable Fiserv.
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  3. In the Third-party provider section, click Add a third-party provider.
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  4. From the list of options, select Fiserv and click Confirm.
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  5. Choose the desired bank card types supported by Fiserv, then click Update.
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Once added, Fiserv will appear in the Third-party provider section.
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Installing Fiserv Terminal in the POS App

To set up the Fiserv EFTPOS device in the SHOPLINE POS app, follow these steps:

  1. Open the SHOPLINE POS app and tap the hamburger icon in the upper left corner.
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  2. Go to Setting > Register settings, then tap Payment management.
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  3. Under the Integrated Payment section, tap Fiserv.
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  4. On the Fiserv device management page, tap Add device. Ensure the card reader's Wi-Fi is enabled and connected to the same local network.
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  5. In the pop-up window, enter the Card reader TID, Card reader IP, and Port. These details can be found in the Fiserv mCommerce app, which is designed to work with their card reader devices:
    • Card reader TID: On the home page of the mCommerce app.
    • Card reader IP: In the app, go to Self-Serve > Admin Function > Input Admin Password > ECR Reference. 
    • Port: Enter 7777 by default. 

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  1. Ensure the mCommerce app is running, then tap Connect.
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    If the connection fails, troubleshoot using the following steps:
    • Verify that both the POS device and the card reader are connected to the same Wi-Fi network.
    • Confirm that the card reader's IP address and the port are entered correctly.
    • Ensure that the POS device has the necessary permissions to access the local network. 
    • If the above steps do not resolve the issue, reset the ECR settings by navigating to mCommerce > Self-Serve > Admin Function > Admin Password > ECR Reference and re-enable the Enable ECR option. 
Notes: 
  • If you reinstall the POS app, you will need to re-pair the card reader.
  • For multiple devices in a store, each one must be connected to its own card reader.
  • For additional assistance with installation, contact your Fiserv device provider.

 

 

Collecting Payments with Fiserv

Once your Fiserv terminal is successfully paired, follow these steps to collect payments:

  1. Add the customer's products to the cart and tap Pay.
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  2. On the checkout page, you can select from the following payment methods under Fiserv:
    • Bank Card: 
      1. On the checkout page, select Bank Card as the payment method.Screenshot 3.2.png
      2. Have customers swipe their credit card at the payment terminal and follow the instructions on the device to complete the transaction. 3.3.png

    • PayNow:
      1. On the checkout page, select PayNow as the payment method.
        Screenshot 3.4.png
      2. A PayNow QR code will be generated on the screen. Have customers scan the QR code shown onscreen and follow the instructions on the device to complete the transaction.Screenshot 3.5.png

  3. After the payment is processed, the result will automatically sync with your SHOPLINE POS app. You can print or email a receipt to the customer. Tap Complete to finalize the transaction.

 

Refunding Transactions with Fiserv

For transactions with Fiserv, the SHOPLINE POS supports full credit card refunds but not partial refunds when using the original payment method. The processing time may vary depending on Fiserv and the bank. To initiate a refund, follow these steps:

Note: For alternative refund methods, such as credit refund or manual refund, refer to the "Processing Refunds and Returns" guide. 

Note: Please note that payments made via Fiserv's PayNow method are not eligible for refunds through the original payment method. In this case, it is recommended to process a manual refund or use store credit.

 

  1. On the SHOPLINE POS homepage, tap the hamburger icon in the upper-left corner and select Order.
  2. Find the order to be refunded and tap Return.
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  3. Since Fiserv does not support partial credit card refunds, select all the products, then click X selected, return now. Alternatively, click No product is selected, refund only to proceed.
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  4. Enter the refund amount, which must match the total order amount.
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  5. Tap Refund.
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  6. Follow the instructions on the Fiserv terminal to complete the refund process. Once completed, the refund result will sync with your SHOPLINE POS app. Tap Completed to finalize the refund. 

For more details, please refer to Fiserv's official document.