Activating Local Payment Methods with SHOPLINE Payments
SHOPLINE Payments is designed to boost conversion rates and help businesses expand their global sales. By activating local payment methods, you can significantly broaden your market reach and enhance customer satisfaction.
This article introduces the local payment methods available for activation with SHOPLINE Payments, especially in the EU region. Refer to this guide to learn about the benefits, requirements, and setup steps for these payment methods.
Activating Local Payment Methods
Follow these steps to activate a local payment method with SHOPLINE Payments:
- From your SHOPLINE admin panel, go to Settings > Payments.
- In the SHOPLINE Payments section, click Account.
- Go to Merchant management > Payment method management. All applicable payment methods will be displayed on this page.
- Select your desired payment method and follow the on-screen instructions to complete the activation process.
Popular Local Payment Options
To better support merchants in the EU, SHOPLINE Payments has partnered with several popular local payment providers. These payment options enhance payment accessibility and enhance conversion rates by aligning with regional preferences. With these solutions, merchants can process transactions more efficiently and expand their business across the EU.
Local payment methods (LPMs) typically incorporate security measures that comply with regional regulations. These measures may include, but are not limited to, industry acceptance criteria, merchant eligibility requirements, dispute resolution procedures, settlement schedules, and other operational parameters.
| Important: In addition to the standard SHOPLINE Payments application requirements, each local payment method will have specific criteria that merchants must comply with. |
Klarna
Klarna is a leading provider of payment solutions, offering flexible options for both customers and merchants. It is particularly known for its innovative "buy now, pay later" service, which enhances the shopping experience for your store.
Applicable Regions
| Buyer Region | Merchant Registered Region | Sales Channel |
|---|---|---|
| FR, GR, IE, IT, PT, ES, DE, NL, AT, BE, FI, DK, NO, PL, SE, CH, GB, CZ, US, | US, UK, HK | Online |
Eligibility Requirements
- The merchant's registered business address must be displayed on the store interface.
- The merchant's registration entity ID must be displayed on the store interface (e.g., EIN for the US, CRN for the UK, BRN for Hong Kong).
- The merchant must include the following in the return policy on the store interface:
- Return address
- Packaging requirements
- Whether the customer is responsible for return shipping costs
Dispute Process
Here's the breakdown of the two dispute statuses for Klarna:
- Request for Information (RFI): An automatic email will be sent to the merchant, who is strongly advised to contact the buyer directly to resolve the RFI issue. No dispute fee will be charged if the dispute is resolved during the RFI stage.
- Chargeback:
- Fraudulent: No RFI is generated, and the chargeback occurs immediately due to the urgency.
- Unresolved RFI: If the merchant fails to resolve the RFI within the specified time, Klarna will escalate the dispute to the Chargeback stage.
Fees
Payment Transaction Fees:
| Shopper Region | Transaction Currency | Settlement Currency | Price (%) | Fixed Fee | Settlement Term | Refund Fee |
| FR, GR, IE, IT, PT, ES | EUR | According to the registered region | 5.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| DE | EUR | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| NL | EUR | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| AT | EUR | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| BE | EUR | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| FI | EUR | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| DK | DKK | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| NO | NOK | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| PL | PLN | According to the registered region | 5.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| SE | SEK | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| CH | CHF | According to the registered region | 3.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| GB | GBP | According to the registered region | 5.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| CZ | CZK | According to the registered region | 5.10% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
| US | USD | According to the registered region | 5.50% |
GBP: 0.35 HKD: 3.5 USD: 0.4 |
T+9 |
GBP: 0.25 HKD: 2.5 USD: 0.3 |
|
Notes:
|
||||||
| Region | Chargeback Fee (Per Transaction) |
| HK entity | HKD: 275 |
| Non-HK entity |
GBP: 25 USD: 30 |
IDeal
iDEAL is the most popular online payment method in the Netherlands, enabling customers to make direct online payments through their bank accounts. Supported by major Dutch banks, it offers secure, real-time transactions.
Applicable Regions
| Buyer Region | Merchant Registered Region | Sales Channel |
|---|---|---|
| Netherlands (NL) | UK, US (beta), HK (beta) | Online |
Notes:
|
||
Eligibility Requirements
Website:
- The following information must be clearly displayed:
- Legal entity name
- Trading name
- Registration number
- Business address
- Countries of operation
- Contact information (telephone number or email address)
- The information displayed on the website must match the details provided in the application.
- The website must also include the following policy documents:
- Terms & Conditions
- Privacy Policy
- Refund Policy
Checkout Session:
- The website must have a functional checkout process.
- Customers must be able to purchase goods or services directly on the website.
- The checkout process must not redirect users to websites involving unlawful gambling, forex trading, or other restricted industries.
Fees
Payment Transaction Fees:
| Merchant Registered Region | Transaction Currency | Payment Type | Transaction Fee |
|---|---|---|---|
| US | EUR | Online banking | USD: 0.35 |
| UK | GBP: 0.40 | ||
| HK | HKD: 2.5 | ||
|
Notes:
|
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Other Fees:
| Region | Refund Fee (Per transaction) |
| US | USD 0.3 |
| UK | GBP: 0.25 |
| HK | HKD: 2.5 |
Bancontact
Bancontact is the leading payment method in Belgium, allowing customers to pay directly via their bank accounts or Bancontact cards. It is widely accepted by both online and in-store merchants.
Applicable Regions
| Buyer Region | Merchant Registered Region | Sales Channel |
|---|---|---|
| Belgium (BE) | UK, US (beta), HK (beta) | Online |
Notes:
|
||
Eligibility Requirements
Website:
- The following information must be clearly displayed:
- Legal entity name
- Trading name
- Registration number
- Business address
- Countries of operation
- Contact information (telephone number or email address)
- The information displayed on the website must match the details provided in the application.
- The website must also include the following policy documents:
- Terms & Conditions
- Privacy Policy
- Refund Policy
Checkout Session:
- The website must have a functional checkout process.
- Customers must be able to purchase goods or services directly on the website.
- The checkout process must not redirect users to websites involving unlawful gambling, forex trading, or other restricted industries.
Fees
Payment Transaction Fees:
| Merchant Registered Region | Transaction Currency | Payment Type | Transaction Fee |
|---|---|---|---|
| US | EUR | Bank transfer | 1.4%+ 0.35 USD |
| UK | 1.4%+ 0.25 GBP | ||
| HK | 1.4%+ 2.5 HKD | ||
|
Notes:
|
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Other Fees:
| Region | Refund Fee (Per Transaction) |
| US | USD: 0.3 |
| UK | GBP: 0.25 |
| HK | HKD: 2.5 |
Przelewy24
Przelewy24 (P24) is a leading payment solution in Poland, offering access to a network of over 300 local banks for secure and instant online payments. It supports multiple payment options, including bank transfers, BLIK, and card payments.
Applicable Regions
| Buyer Region | Merchant Registered Region | Sales Channel |
|---|---|---|
| Poland (PL) | UK, US (beta) | Online |
Notes:
|
||
Eligibility Requirements
Website:
- The following information must be clearly displayed:
- Legal entity name
- Trading name
- Registration number
- Business address
- Countries of operation
- Contact information (telephone number or email address)
- The information displayed on the website must match the details provided in the application.
- The website must also include the following policy documents:
- Terms & Conditions
- Privacy Policy
- Refund Policy
Checkout Session:
- The website must have a functional checkout process.
- Customers must be able to purchase goods or services directly on the website.
- The checkout process must not redirect users to websites involving unlawful gambling, forex trading, or other restricted industries.
Fees
Payment Transaction Fees:
| Merchant Registered Region | Transaction Currency | Payment Type | Transaction Fee |
|---|---|---|---|
| US | EUR, PLN | Online banking | 2.2%+ 0.35 USD |
| UK | 2.2% + 0.40 GBP | ||
|
Notes:
|
|||
Other Fees:
| Region | Refund Fee (Per Transaction) |
| US | USD: 0.3 |
| UK | GBP: 0.25 |