Multichannel Connect Terms of Services – SHOPLINE Help Center

Updated on and effective as of 06 March 2025

1. ABOUT Multichannel Connect

1.1 Information About Multichannel Connect.

We own and/or operate: https://shopline.com/multichannel-connect ("Website"); and such other websites and mobile applications through which we render Services to you from time to time (together with the Website, “Multichannel Connect”).

In this Agreement, "we" or "us" refer to the applicable Multichannel Connect Contracting Party as defined in the section headed "Multichannel Connect Contracting Party"，the operator of the software product Multichannel Connect.

In these Terms and Conditions (the "Agreement")， "we"，"us" and the Software Product "Multichannel Connect" are collectively referred to as "Multichannel Connect".

1.2 Description Of Multichannel Connect Services.

We offer our Multichannel Connect users, among other things, a full-featured product that allows them to integrate with other popular sales channels to maintain consistency and improve data management. By using Multichannel Connect and the Services ("Services"), you authorize us to access and manage information related to your products, inventory, orders, and reviews through sales channels. Please note that you have the discretion to determine whether to update channel products and inventory, whether to import channel orders and their associated customer information into SHOPLINE.

2. ACCEPTANCE

2.1 Before you may become a user of Multichannel Connect, you must read and accept all of the terms and conditions in, referenced or linked to, these Agreements including but not limited to the Multichannel Connect Privacy Policy ("Privacy Policy"). As you read these Agreement, you should also access and read all of the linked information in its entirety. In particular the clauses that have a significant interest related to you, such as exemption or mitigation of liability (especially clauses that are bold and underlined to remind users), legal application and dispute resolution clauses, etc.

2.2 By using Multichannel Connect whether via the Website or any of the Services, you agree to be bound by the Agreement relating to, among others, your use of the information, software, products, and services contained in or made available on the Multichannel Connect. These Agreements govern any use of Multichannel Connect as a guest or as a fee-paying member. These Agreement may be updated and/or amended from time to time without notice. You will need to accept any updated Agreement to continue using Multichannel Connect. By accepting the Agreement, you agree that to be bound by these Agreement and the Privacy Policy will apply whenever you use the provided on Multichannel Connect. These Agreements apply to any of our domains and sub-domains.

2.3 You must first have a SHOPLINE account in order to register an account and using our Services. While you may access the Services through another platform, such as a platform with which the Platform is integrated, this Agreement nonetheless applies to your use of our Services.

IF YOU DO NOT AGREE TO THE AGREEMENT, PLEASE DO NOT PROCEED TO USE OR ACCESS MULTICHANNEL CONNECT OR THE SERVICES.

3. USAGE Multichannel Connect

3.1 Contents

You understand, agree and accept that while you are using Multichannel Connect, Multichannel Connect as an online store orders and products management tool, does not initiate or direct any online transactions or information transmissions between you and your end users. Therefore you are solely responsible for your activities while you are using Multichannel Connect, and all of the messages, text, data, information, graphics, images, photographs, profiles, audio, video, items, links and any other content (Collectively "Content") that you transmit, post through or display on Multichannel Connect, either via Multichannel Connect’s power or powered by other tools else. Besides, you shall be solely responsible for post Contents or items which fall into an inappropriate category or areas on Multichannel Connect.

3.2 Prohibited Usage

While using Multichannel Connect, and any bulletin board services, chat areas, communities, and/or other communication facilities designed to enable you to communicate with other users or the public at large ("Communication Services") you will not:

Transmit unsolicited, illegal or prohibited correspondence, such as spams;
Use purchased, rented or third party lists of email addresses;
Include in the Content any information that is false, inaccurate, misleading, defamatory, abusive, harassing, threatening, malicious, discriminatory, and libelous about any other person or other’s privacy; constitutes a part of a fraud; infringe any third-party’s rights, including copyrights, patents, trademarks, trade secrets or other proprietary or intellectual property rights; or is otherwise reasonably considered inappropriate;
Impersonate or imitate any individual, or falsely state or otherwise misrepresent your affiliation with any individual;
Include or transmit any code of a destructive nature that may damage, harmfully interfere with, surreptitiously intercept or expropriate any system, data or personal information, or impair the integrity or performance of the Services;
Harvest or otherwise collect any data or information (which may be personal or otherwise) about users without their consent.

Multichannel Connect shall have the right, but not the obligation, to review and monitor all use of the Services to ensure compliance with the terms and conditions of this Agreement.

3.3 Third-Party Links and Integration

You understand and consent that, while providing services for you, Multichannel Connect may from time to time direct you to third-party links (Collectively“Third-Party Links” ) or enable you to access materials that belonging to or originating from third parties; plus, you may from time to time elects to integrate your Multichannel Connect with other third parties’ open source software either from SHOPLINE App store or outside SHOPLINE (Collectively “Third-Party Platforms” ). These links or materials may occasionally lead you to websites outside of Multichannel Connect. Since we do not own or affiliate with these Third-Party Links or Third-Party Platforms, we do not represent or warrant, either explicitly or implicitly, the safety, accuracy, effectiveness, or any other risks associated with the services or materials provided through these links.

WE ARE NOT RESPONSIBLE FOR ANY COSTS, DAMAGES, LIABILITIES, HARMS, RISKS OF INJURIES THAT CAUSED, OR ARISE OUT OF YOUR CONDUCT AND ACTIVITIES WHEN YOU ACCESS THESE LINKS OR MATERIALS OR PLATFORMS.

If you choose to use Third-Party Services & Platforms, you also agree to be bound by the additional service-specific terms applicable to such services. Any use by you of Third-Party Services & Platforms offered or recommended through Multichannel Connect is entirely at your own risk and discretion, and it is your responsibility to carefully review the terms and conditions and privacy policies of any Third-Party Services& Platforms. We do not provide any warranties or make any representations with respect to above all.

Plus, if you choose to integrate any Third-Party Platform as authorized by Multichannel Connect, you hereby authorize us to (i) access and exchange Your Content and Your End-User data (including personally identifiable information) on the integrated Third-Party Platform on your behalf and authorization and (ii) if required by the integrated Third-Party Platform, retain your Content and/or End-User data for such time period and otherwise in accordance with the terms of the applicable Third-Party Platform, subject in each case to obligations under all applicable laws and regulations.

4. FEES AND REFUNDS

4.1 Fees

Service Fee that applies to you relating to your subscription plans, are calculated, billed and paid at a flat rate based on an accumulated order amount of your online stores (where applicable) at a monthly basis or certain deductible thresholds as we deemed appropriate.

The Fees are exclusive of applicable sale, good and service taxes, fees or charges now in force or enacted in the future. All sums payable by you to us under the Agreement shall be free of any deductions or withholdings.

4.2 Payments

You may be required to keep a valid payment method on file with us to pay for all incurred and recurring Fees. Your subscription will automatically renew and you authorize us (without notice) to collect the then applicable Fees, using any valid payment source we have on record for you.

Where applicable, we will serve you notice or invoice of the Fees by posting to your admin panel or sending to your email address or by other means authorized by you. By using the Services, you agree to pay the applicable Fees within the period as specified in relevant invoices.

4.3 Upgrading and Refunds

You may elect to upgrade your subscription plan during or after you use of the Services, provided you pay in advance the shortfall payments between different subscription plan ranks(“Upgrading”). Notwithstanding the foregoing,and without prejudice to any of its rights and remedies，the Upgrading is irreversible and any forms of degrading will not be accepted.

All Fees paid to us are non-refundable except as expressly set forth herein or otherwise indicated by us in writing. All late payments shall bear interest at the rate of one percent (1%) per month, calculated daily. We reserve the right to suspend part or all of the Services until all outstanding amounts and interests accrued thereon are paid in full.

5. TERMS AND TERMINATION

5.1 Termination by Multichannel Connect

We will unilaterally terminate this Agreement and you will not be able to continue using the Multichannel Connect Services if:

(i) you use the Services in violation of any applicable law or regulation or this term;

(ii) you use the Services in an unauthorized, improper or fraudulent manner;

(iii) your use of the Services adversely affects Multichannel Connect's provision of the Services to others;

(iv) an order by a competent court or other governmental agency prohibits Multichannel Connect from providing the Services;

(v) there is a denial-of-service attack or any other event that, in Multichannel Connect's sole discretion, may pose a risk to the Services or any other You if the Services are not suspended;

(vi) Multichannel Connect does not receive any payment under this Term before the expiration of the Services;

(vii) Third-Party Marketplaces related to your integration become unavailable or cease to make their services available to Multichannel Connect on reasonable terms;

(viii) other circumstances that, in Multichannel Connect's sole discretion, requires termination of this Term. Multichannel Connect shall not be liable for any damages, liabilities, or losses resulting from the suspension, limitation, or termination of your right to use the Services under this section.

Notwithstanding the foregoing,and without prejudice to any of its rights and remedies Multichannel Connect may have herein, Multichannel Connect may suspend or terminate your Multichannel Connect account if we suspect that you have engaged in fraudulent or improper activities.

5.2 Termination by You

You may terminate your Multichannel Connect Account at any time by sending a cancellation request to erp@shopline.com.Termination shall be without prejudice to any rights or obligations, which arose prior to the date of termination. When you terminate your Multichannel Connect Account while you are still a registered user of SHOPLINE, we will keep the relevant data with regard to your Multichannel Connect Account, for backup storage and clients recall use, unless you expressly informed us otherwise in your cancellation request.

5.3 Effect of Termination

Upon termination of the Services by either party:

(i) We will cease providing the Services to you and you will no longer be able to access or use the Multichannel Connect Services;

(ii) You will not be entitled to any refund of any fees, prorated or otherwise; and any outstanding balance owed to us for your use of the Services before the effective date of termination will become immediately due and payable in full.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Multichannel Connect Property

Multichannel Connect and any of the ideas, websites, designs, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products and materials in connection with Multichannel Connect and the Services (“Multichannel Connect Property”） are owned by us, our affiliated companies or licensors, as the case may be. Nothing contained hereunder shall be deemed to grant you any rights to the intellectual property rights contained in the Multichannel Connect Property unless we expressly in writing otherwise.

6.2 Multichannel Connect Content

Subject to your complete payment of all amounts due to Multichannel Connect, if Multichannel Connect makes audio, visual, audio-visual, textual, and/or interactive works or materials available to you or your end users in any form as part of the Services (individually and collectively, "Multichannel Connect Content "), Multichannel Connect grants you, solely in connection with your use of the Services a non-exclusive, non-transferable, non-sublicensable, revocable, geographically-wide, limited license to use the Multichannel Connect Content. You agree not to use, reproduce, delete, post, distribute, perform, or display any Multichannel Connect Content or any portion thereof in any other context, on the Site, or in connection with any other service. Except for the license granted in this section, this is a service agreement and you are not granted any license under this Agreement.

6.3 User Content

Multichannel Connect acknowledges and agrees that you are the exclusive owner of all creative content provided to Multichannel Connect by or on behalf of you under this Agreement ("User Content"); provided, however, that you hereby grant Multichannel Connect a worldwide, non-exclusive and royalty-free right and license to use, host, run, reproduce, process, adapt, translate, modify, publish, transmit, distribute and display the User Content and the intellectual property rights associated with the User Content in connection with our performance of the Services.

6.4 End-User Content

Certain features of our Services enable us to collect contents that derived from or created by your End-Users. Under this scenario you hereby represent and warrant that you have all the necessary power, license, title and rights to grant us such authorization as from time to time to (i) access,process,exchange the End-User Content on your behalf and instructions for the purpose of performing the Service under this Agreement. (ii) If required by Third-Party Platforms and with the prior consent of End-User, for the necessary and proper actions carrying into execution of the Agreement, to retain and store the End-User Content and/or End-User data for such time period and otherwise in accordance with the terms and conditions of the applicable Third-Party Platform, and subject in each case to our obligations and duties under the Agreement and the Privacy Policy.

7. PRIVACY

7.1 Privacy Protection and Data Sharing

Protecting your privacy is very important to us. Please review our Privacy Policy, which explains how we treat your personal information and protect your privacy. You must read, agree with and accept all of the terms and conditions contained in the Privacy Policy before you may become a member of Multichannel Connect. Except as provided in our Privacy Policy, we will not sell, transfer, use or disclose your personal information (as defined in the Privacy Policy) to third parties without your express consent.
Certain Services made available via Multichannel Connect may be delivered by third parties. By using any product, service or functionality originating from Multichannel Connect, you acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality to you.

7.2 Third-Party Data

By using Multichannel Connect and the Services, you may obtain personal information, including email address and transaction information, from other individuals (Collectively “Third-Parties’ Data”）. Without obtaining prior consent from such other individuals, these Third-Parties’ Data shall only be used for that transaction or communications in relation to that transaction for your end user. You acknowledge that (i) You undertake to ensure that the processing of third-Party Data under your control which is necessary for the use of the Services does not infringe the rights and legitimate interests of the data subjects or other third parties. In this regard, you shall bear all risks associated therewith; we are not granting you permission to use such information for any other purpose, including without limitation, unsolicited commercial messages or direct or indirect marketing.

In providing the Services, Multichannel Connect acts only on behalf of you as Personal Data Processor and processes and stores Third-Party Data (if any) under your control only in connection with the provision of the Services. In that case, you will provide to Multichannel Connect, and we will integrate, analyze, and utilize data from third parties who have consented to receive content from you or otherwise interact with you electronically. You represent and warrant to Multichannel Connect that you have obtained the consent of each Third Party to allow Multichannel Connect to collect, process, and use their data and to process their Data with them in the manner outlined and within the scope of this Agreement.

8. DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNIFICATION

8.1 Disclaimer

YOU EXPRESSLY ACKNOWLEDGE THAT MULTICHANNEL CONNECT IS A PLATFORM FOR USERS TO DESIGN AND MANAGE ONLINE STORES, INCLUDING STORE LAYOUT, PRODUCT DISPLAY, PAYMENT INTEGRATION, CUSTOMER MANAGEMENT, AND MORE. WE ARE NOT INVOLVED IN THE ACTUAL TRANSACTION BETWEEN A BUYER AND A SELLER. WE DO NOT TRANSFER OR GUARANTEE THE TRANSFER OF LEGAL OWNERSHIP OF ITEMS FROM THE SELLER TO THE BUYER. WE CANNOT GUARANTEE CONTINUOUS OR SECURE ACCES TO MULTICHANNEL CONNECT AND THE SERVICES, AND OPERATION OF MULTICHANNEL CONNECT MAY BE INTERFERED WITH BY NUMEROUS FACTORES OUTSIDE OF OUR CONTROL. WE AND/OR OUR SUPPLIERS AND AFFILIATES MAY MAKE IMPROVEMENTS AND/OR CHANGES IN MULTICHANNEL CONNECT AT ANY TIME. INFORMATION AND OPINIONS RECEIVED VIA MULTICHANNEL CONNECT SHOULD NOT BE RELIED UPON FOR LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

8.2 Limitation of Liability

Our liability to you in aggregate for any loss or damage is limited to damages of an amount equal to the Fees received by us from you during the six months before the month in which the liability arose. For the avoidance of doubt, "our liability" include that of any member in our group and our and their respective employees, directors, officers, agents, suppliers and subcontractors; "you" includes any other party claiming through you; "loss or damage" includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with use of Multichannel Connect and the Services, whether under the Agreement or other agreement or as a result of any misrepresentation, misstatement or tortious act or omission, including negligence. This section does not affect claims relating to death or personal injury caused by negligence and does not limit or exclude any liability for fraudulent misrepresentation.

You expressly acknowledge and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use Multichannel Connect and the Services.

8.3 Indemnification

You hereby agree to indemnify and hold us and any member of our group, and our and their respective employees, directors, officers, agents, suppliers and subcontractors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Agreement or the documents it incorporates by reference, or your violation of any law or any rights of a third party.

You further warrants and represents that you will not hold us (and any member of our group, and our and their respective employees, directors, officers, agents, suppliers and subcontractors) responsible for other losses, injury, claim, liability, or damage (the "loss") related to your use of any linked website, including, without limitation, if this loss related to users' content, actions or in-actions or their statements and representations made through Multichannel Connect's instant messaging service or posted on Multichannel Connect.

This section headed “Disclaimer, Limitation of Liability and Indemnification”shall apply to the fullest extent permitted by law and will survive any termination or expiration of the Agreement.

9. DISPUTE RESOLUTION

The “Multichannel Connect Contracting Party” is the party with which you are entering into these Agreements. Your “Multichannel Connect Contracting Party”, as well as the governing law and dispute resolution method applicable to the performance of these Terms, will be determined and coordinated by our discretion and based on the billing address you provide to us. The applicable Multichannel Connect Contracting Party and related legal framework are outlined in the following table:

Your Billing Country/Region	SH Contracting Party	Governing Law and Dispute Resolutions
Hong Kong Special Administrative Region	Starling Labs Limited, a limited company registered in Hong Kong under company number 1925394	The law of Hong Kong. The courts of Hong Kong shall have exclusive jurisdiction.
Singapore	Shopline Commerce Pte. Ltd., a private company registered in Singapore under registration number 202013665N.	The law of Singapore. The courts of Singapore shall have exclusive jurisdiction.
Malaysia	Shopline (M) Sdn. Bhd., a private company registered in Malaysia under registration number 1305261-V.	The law of Malaysia. The courts of Malaysia shall have exclusive jurisdiction.
Vietnam	SHOPLINE Vietnam Company Limited, a private company registered in Vietnam under company number 0316320302.	The law of Vietnam. The courts of Vietnam shall have exclusive jurisdiction.
Thailand	SHOPLINE (Thailand) Co., Ltd., a private company registered in Thailand under registration number 0105563045993.	The law of Thailand. The courts of Thailand shall have exclusive jurisdiction.
Australia	SHOPLINE AUSTRALIA PTY LTD, a private company registered in New South Wales, Australia under Australian Company Number 663 717 888.	The law of New South Wales, Australia. The courts of New South Wales, Australia shall have exclusive jurisdiction.
England	SHOPLINE TECHNOLOGY (UK) LIMITED, a private limited company registered in England under Company Number 13133327.	The law of England. The courts of England shall have exclusive jurisdiction.
United States (Delaware)	Shopline US Inc, a stock corporation registered in the State of Delaware.	The law of the state of Delaware shall have exclusive jurisdiction
Any country or region other than Hong Kong, Singapore, Malaysia, Vietnam, Thailand, Australia, England, the People’s Republic of China, Taiwan, or Japan.	Starling Labs Limited, a limited company registered in Hong Kong under Company Number 1925394.	The law of Hong Kong. The courts of Hong Kong shall have exclusive jurisdiction.
People’s Republic of China	商线科技（深圳）有限公司	The Law of People’s Republic of China. GUANGZHOU ARBITRATION COMMISSION shall have exclusive jurisdiction.
Taiwan	These Terms do not apply to you or your use of the Services. Please refer to https://shopline.tw/about/terms
Japan	These Terms do not apply to you or your use of the Services. Please refer to https://jp.shopline.com/terms

10. GENERAL PROVISIONS

10.1 Transfer

You may not assign any of your rights under this Agreement to anyone else. We may assign our rights to an Associate, any other individual or entity, as we determine.

10.2 Notice

Multichannel Connect shall send notifications and maintain contact with you via the email address or phone number provided by you, or by any other means by which you can be contacted. You are obligated to provide us with true and valid contact information (including but not limited to a contact phone number, contact address, and email address), and Multichannel Connect has the right to send notices to You by any one or more of the foregoing contact methods. After Multichannel Connect sends you information by e-mail or system message, it shall be deemed to have been successfully delivered upon successful delivery. Notices sent in paper form shall be deemed successfully delivered on the fifth (5th) day after Multichannel Connect mails them to the address provided by you.

10.3 Change of Agreement

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Agreements of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Agreements of Service constitutes acceptance of those changes.

10.4 Entire Agreement

Unless otherwise specified, these Agreements constitute the complete and exclusive statement of the mutual understanding between you and us with respect to Multichannel Connect and the Services and it supersedes all prior communications and proposals, whether electronic, oral or written, between you and us with respect to Multichannel Connect and the Services, except as otherwise provided in these Agreement.

10.5 Severability

If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

10.6 Relation Between the Parties

Nothing in this Agreement shall be construed as creating a joint venture or partnership between the parties or as conferring upon either party the power to enter into any agreement as agent for or on behalf of the other party. Our performance of this Agreement is governed by existing laws and legal procedures. Nothing in this Agreement shall affect or prohibit our compliance with or response to requests from governmental, court, and law enforcement authorities.

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