Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Set Up Customer Service Email

When running a boutique store, you can set the email address (customer service email) for contacting customers as brand email or personal email in the backend of the store. When a customer receives an email, the sender of the email will display your store name and settings. A good custom mailbox can help you build a professional brand image and efficiently gain the trust of customers.


1. Setting Instructions: 

You may go to [Settings] > [Basic Settings] on your store admin, and set up customer service email under "Customer service email address".




2. Functional effect

Currently, there are two situations for customer service email customization settings:
1. Third-party ordinary mailbox: such as, etc. When the customer receives the email, the sender will display [shop name <> via ""]
Such as:


2. Brand email or business email with domain name: such as

When the customer receives the email, the sender will display [Store Name <>]

Note: If you use this type of email, you need to click "Management" in the prompt below to obtain configuration information to complete the verification.



3. Verification Process

Step 1: Click on 'Manage' to verify your domain.




Step 2:

When you click [Verify now], you can click View configuration information (including 3 CNAME records) and go to the domain host to verify. The following will take Alibaba Cloud as an example, log in to the Alibaba Cloud domain name hosting backend [Cloud DNS] > [Domain Name Resolution], and add 3 records of configuration information to the domain name resolution area. The rest of the domain name hosting platforms are similar in operation~

Step 3:

After adding 3 CNAME record values, go back to the backend of the store and refresh the page, you will see the sign that the domain name status is verified, if not, you can check it again after about 1 minute.


After the verification is successful, when you wait for the order status or send other emails to customers, the email address will only display your store name and brand email address!

Note: When you change to another brand email or business email with a domain name, you need to re-authenticate. If you still use the original verified email address after modification, you do not need to re-verify.