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Customizing Email Notifications Regarding Orders

 

When order-related events occur in your store, the system automatically sends emails to you, reminding you to take timely action. Currently, the following event types trigger notifications:

  • New orders coming in
  • Failed order refunds

SHOPLINE alerts you through email notifications, so that you don’t have to log in to your Admin panel of your store, which also helps you process orders faster.

 

In This Article

 


 

Customizing Email Notifications for New Orders

SHOPLINE will send you notifications of any new order through emails.

Follow the steps below to customize the email notification for this case:

  1. From your SHOPLINE admin panel, go to Settings > Notifications.
    1.1.png
  2. In the Notifications module, scroll down to the Merchant email notification section and click New Order.
    1.2.png
  3. The email template editor opens. You can modify the email subject and body, customize the button and font, and more. Preview the email in the right pane (Email preview) in real time. You have the option to switch to the new version of the editor by clicking the Switch to new version button in the upper right corner.
    1.3.png
  4. Click Update in the upper right corner when you finish the customization.
Note: The new template takes effect after being approved. The current template is used during the review.

 


 

Customizing Email Notifications for Failed Order Refunds

When an order refund fails, SHOPLINE notifies you through emails. You can then process the refund as appropriate.

Follow the steps below to customize the email notification for this case:

  1. From your SHOPLINE admin panel, go to Settings > Notifications.
    2.1.png
  2. In the Notifications module, scroll down to the Merchant email notification section and click Couldn't refund order.
    2.2.png
  3. The email template editor opens. You can modify the email subject, body, add dynamic sources, and more. Preview the email in the middle pane in real time.
    2.3.png
  4. Click Publish in the upper right corner when you finish the customization.
Note: The new template takes effect after being approved. The current template is used during the review.

 


 

Specifying the Recipients of Email Notifications

The email notifications can be sent to either the email address of an existing staff or a specified email address.

To get started, from your SHOPLINE admin panel, go to Settings > Notifications. Then, scroll down to the Merchant email notification section and click the Staff email settings button.

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Adding a Recipient

  1. Click Add staff email.
    3.1.2.png
  2. You can select from the staff in the Recipient dropdown menu, or directly enter an email address in the Email address field. For better staff management, you can also specify the Notification type for each recipient to allow them to receive a specific type of email notification (New Order or Order refund failed). 
  3. Click Save.
    3.1.3.png

Editing the Notification Type

To modify the recipient’s access to email notifications, click the pencil icon to the right of the recipient and change their notification types (New Order or Order refund failed) as needed. Click Save once finished.

3.2.png

Deleting a Recipient

If a staff member leaves or needs to change the email address, you can delete that email address from the list by clicking the trash bin icon and confirming the deletion in the pop-up window.
3.3.png

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