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Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Analytics 分析 Analitik Analitis Phân tích & Báo cáo

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

How to connect Facebook Messenger instant chat tool to online store?

Real-time and effective communication on the online store can help customers who have doubts or difficult choices to answer questions, or solve logistics, product use and after-sales problems encountered by customers, which can improve customers' trust and promote customers' willingness to place orders. In this article, we will introduce to you how the most popular Facebook Messenger instant chat tool can be linked to the online store.

1. Enter the FB brand fan page corresponding to the store and find the "Inbox".


2. Click the Inbox icon in the left column menu bar and select the Chat Plugin function.


3. Click Set up to set the chat language, embed the URL, and get the embed code.


4. Copy the embedded code and add a new code to the backstage online store - custom code.


5. After pasting the code, set the live chat placement and trigger page, and note that the code insertion position is at the "bottom".

6. After saving the code, wait for a while for the data to update, and then use the browser to open the front page of the store in incognito mode (to avoid cache effects), and you can see the button of the store's FB Messenger live chat! When customers send messages through live chat, merchants can see customer messages in their FB Messenger. What are you waiting for, go and set it up!