Before operating and promoting the store, it is important to set up a selection of shipping and return methods, as well as the related shipping fees for customers. This article will guide you in setting up shipping methods, shipping area/region, and the calculation for the fees.
In this article, you'll find:
- How to navigate to Shipping and Delivery setting
- Steps to set up shipping fee plans
- Rule of combining shipping fees
- Add/update shipping zones and rates
- [Coming Soon] Add platform logistics
1. How to navigate to Shipping and Delivery setting
There are 2 methods to navigate to the settings page
Method 1:
For newly created stores, on the Admin homepage, go to [Shop-opening guidance] in the top left corner and click to complete/set up the delivery method under [Set Delivery].
Method 2:
You can head to Settings > Shipping and Delivery to enter the shipping and delivery setting page.
2. Steps to set up shipping fee plans
There are two types of shipping fee plans:
- Store shipping fee plans;
- Platform logistics plans
If you have enabled the e-map for deliveries to Taiwan, the "delivery method" section will appear in the logistics setting. Click here to learn about delivery settings.
Store shipping fee plans
There is two types of store shipping fee plan available:
- General shipping fees
- Custom shipping fees
A. General shipping fees
Each store can only one general shipping plan, which is applicable to all products by default (excluding products with other custom shipping methods). There can be multiple regional shipping plans under the general shipping methods, and different regional shipping plans can be set according to different shipping areas/regions.
Please complete the setting for the general shipping plan, which includes setting up applicable shipping areas and plans for shipping fees.
Step 1. Go to [Settings] > [Shipping and Delivery] > [General shipping fees].
Step 2. Add shipping destination
For example, after selecting a region (the system selects all regions by default), you can edit the provinces or cities of the selected country/region.
Step 3. Edit shipping fee details
Shipping fee name: When customers check out products with different shipping costs, it will appear in the final combined shipping method and amount on the checkout page. Refer to the rule of combining shipping fees. (You can name the shipping plan with the available shipping countries, shipping cost, and the time for delivery, e.g.: "Free shipping Worldwide (7-15 Days)").
SHOPLINE currently supports 9 types of shipping rate calculation methods.
Example 1: Set a shipping plan with a zero shipping fee.
Example 2: For packages weighing 0-10kg, charge SGD5 for the first 3 kg, then SGD3 for every additional 1 kg. For packages over 10 kg, charge SGD10 for the first 5 kg, then SGD5 for every additional 1 kg.
If the store sets the weight from 1kg, when the product is less than 1kg, the system will not display the shipping cost and the order cannot be submitted.
You can also set different ways of calculation. Remember to click Add and Update to save the settings.
B. Custom shipping fees
Step 1. Go to [Settings] > [Shipping and Delivery] > [Custom shipping fee].
Step 2. Click Create a new group to create a shipping method.
Step 3. Enter the name for this custom group in "Custom profile name." (This name will not appear to the customers.)
Step 4. Add products
The products added to this custom product group will be automatically excluded from the product group using the general shipping fee.
Step 5. Add shipping zone
Please follow Step 2 under the general shipping fee setup.
Step 6. Add shipping fee details
Please follow Step 3 under the general shipping fee setup.
3. Rule of combining shipping fees
A. Fixed rule
If the shipping fee names are the same, the finalized shipping rate for different product groups will be the sum of them.
If the shipping rates have different names, the final shipping amount will be the sum of the cheapest option for each shipping plan and shown to customers with a fixed name at checkout (When the store language is in English, the name of the shipping plan is fixed as "Shipping".)
As shown below, if you have preset two shipping plans: one for clothing and one for accessories. Each plan respectively offers standard and express shipping options. If the standard and express shipping options are in the same name, customers who place an order that includes clothing and accessories will see both shipping methods at checkout.
| Shipping plan for clothing | Shipping plan for accessories | Display at checkout | |
| Shipping fee |
Standard $5 Express $10 |
Standard $3 Express $5 |
Standard $8 Express $15 |
If the names in the two shipping plans are different, the system will add up the cheapest option and appear as a fixed name at checkout.
| Shipping plan for clothing | Shipping plan for accessories | Display at checkout | |
| Shipping fee |
Standard $5 Express $10 |
Normal $3 Quick $5 |
Shipping $8 |
B. Combine shipping fees
You can provide your customers with more accurate shipping rules by setting different combinations of shipping rates.
In case your shipping settings are as follows:
| General shipping method | Custom shipping method A | Custom shipping method B | |
| Product info |
Dress C
|
Suit S
|
Accessory A
|
| Shippable area | U.S.A | U.S.A., Canada | U.S.A., Canada |
| Combination of shipping fee |
By price -
|
By weight -
|
By quantity -
|
According to the customer's order content, the shipping cost among different shipping plans will be superimposed at checkout, so as to provide customers with the most suitable shipping options.
| Product info | Calculation for shipping cost | Final shipping cost | |
| Order A |
Product: 1 Dress C + 1 Suit S Recipient country: U.S.A. |
For Dress C: Standard shipping cost $5 For Suit S: Standard shipping cost $5 |
"Standard" shipping cost" for $10 due to the same shipping plan name. |
| Order B |
Product: 1 Dress C + 1 Suit S Recipient country: Canada |
The shipping cost combination is unavailable because Dress C is not shippable to Canada. |
Nil (Customer cannot place this order) |
| Order C |
Product: 1 Dress C + 5 Suit S Recipient country: U.S.A. |
For Dress C: Standard shipping cost $5 For Suit S: Overweight shipping cost $8 |
"Shipping" cost $13 due to the different shipping plan names. |
| Order D |
Product: 2 Dress C + 4 Accessory A Recipient country: U.S.A. |
For Dress C: Discount shipping cost $2 For Accessory A: Discount shipping cost $3 |
"Discount" shipping cost" for $5 due to the same shipping plan name. |
Notes:
- The shipping method introduction will not appear to the customers when the shipping charges are combined. If there is no shipping fee combined, the introduction will appear to the customers as usual.
4. Add/update shipping zones and rates
Step 1. Add a shipping plan
After clicking Save to the new shipping plan, the page will jump to the regional plan page.
If you no longer need to add other shipping plans, you can directly click Update to save the regional plan. If you want to add more shipping plans, you can continue to click Add shipping rates to add other shipping plans.
Step 2. Edit shipping zone
Click Shipping fee settings to start editing the shipping method.
Click the three-dot button and select Edit zone next to the shipping zone you are going to edit.
If you need to edit a single shipping plan, click on the "pencil" icon on the right side of the corresponding shipping rate to edit it.
Step 3. Delete the whole plan for a region
Click on the three-dot button and select Delete to delete the whole shipping zone.
To remove a single shipping rate, click on the bin icon on the right of the rate.
5. Add platform logistics (OneShip)
Step 1. How to navigate to Shipping and Delivery setting
In the Admin, go to Settings > Shipping and Delivery > Add Platform Logistics.
Apply for the platform logistics in order to set up the regional freight plan of it. Follow the steps for custom shipping fees for setting up the plan.
Step 2. Apply for platform logistics
Please contact Logistics.cn@shoplineapp.com for applying for the platform logistics.
Step 3. Set up a delivery address
Note: Apply for the platform logistics first before setting up the address.
If you have already set up the platform logistics, go to Settings > Shipping and Delivery > Delivery Address.
Get in touch
SHOPLINE has a dedicated local support team for merchants looking for help with their issues and concerns. You can contact SHOPLINE support by reaching out to us through our live chat on your SHOPLINE admin, website, dropping us an email or WhatsApp our customer support with your queries.
Comments