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Installing Tidio - A Live Chat Tool

A live chat tool is crucial for resolving customer inquiries promptly and reducing shopping cart abandonment rates, thereby improving conversion rates. This article focuses on Tidio, a sleek and minimalist live chat tool widely used by independent websites.


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Tidio Installation Process

Follow these steps to install Tidio:

  1. Visit the Tidio website and select the relevant app.

  2. Register a Tidio account using your email. Set up your account, and password, and enter your store's website URL.


  3. You can refer to the tutorial link for instructions within the Tidio webpage and copy the provided HTML code.
  4. Search for "Custom Code" in the SHOPLINE App Store, click Install and Use to confirm app permissions.


  5. Paste the code into your SHOPLINE admin panel under Apps > Custom code, and click Add code.

  6. Set the Code name, click Select all to trigger all pages, and paste the code into the Code content.

  7. Choose the Display Options according to your requirements, and choose Bottom as the Insert position.


  8. Once you've finished the settings, click Add in the upper right corner of the page. You can then verify the installation in the storefront.


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