The function of Mailchimp relies on SHOPLINE to synchronize related data to Mailchimp.
There may be failures during the synchronization process. The following are the reasons for the failure of synchronization of various data types. You can check according to the situation, adjust and then synchronize .
【Customer data】
- The customer's email address does not meet the specification, it is an invalid address, and the synchronization fails
- The customer registered with the mobile phone number has no email address, and the synchronization fails
【Marketing activities】
- No synchronization failures yet
【Product data】
- No synchronization failures yet
【Order data】
- When the order number is #, the synchronization will fail; you can go to Settings - Basic Settings - Order Prefix to modify the prefix symbol.

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