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Setting up in-store pickup

SHOPLINE supports merchants to set up in-store pickup and provide pickup services for local customers. Merchants can select the warehouse to provide pick-up service, then show relevant information at checkout. 

You will have to set this up before the store is officially launched and operational. After setting up in-store pickup, the local customers would be able to select in-store pickup once the order is completed.


In this article, you'll find:


1. Set up shipping and delivery

There are two methods to set up In-store pickup.

Method 1: For new merchants, go to the Home > Shop-opening guidance, and click Set Delivery to enter the setup page. 


Method 2: For existing merchants, you can go to Setting > Shipping and Delivery > In-store pickup to setup.



2. Steps to set up

Set up a pickup location

For merchants who have yet to setup a pickup location, please refer to below guidance to setup a location for pickup.


In the SHOPLINE Admin, go to [Settings] > [Location] >[Add a location].mceclip2.png



Enter location details in the pop-up window > Click Save to complete the location setup. mceclip4.png


Edit in-store pickup location 

In the SHOPLINE Admin, go to [Settings] > [Shipping and Delivery]. Go to "In-store pickup" and click Edit next to "Manage pickup by location".mceclip5.png


Step 1. Check the box for "This location supports in-store pickup". mceclip6.png


Step 2. Set up the information to be displayed at checkout.

Select the estimated pickup time in the drop-down menu.mceclip7.png


Edit or delete pickup location

Go to [Settings] > [Location]. Click on the location to be edited or deleted.


Step 1. Edit the corresponding address details > Click Save to complete the edit. mceclip12.png

OR click Delete to delete this location details.mceclip13.png



Get in Touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.



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