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Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Failed to add a Credit Card | Troubleshooting

The common failed issue for credit card linked:

1. Invalid CVV (Card Verification Value)

What is CVV?

CVV is a series of numbers that, in addition to the bank card number, is embossed or printed on a card:



Please fill in the CVV number accordingly during setup: mceclip0.png


2. Inactive status of 3D secure service

3D secure is a security protocol that helps to prevent fraud for online credit card and debit card transactions. It allows banks to request extra details from a card holder to verity a purchase.

Please check with Credit Card Issuer (Issuing bank) the activation status of the 3D secure service of the card.


3. Failed to complete 3D secure authentication

You should receive a message with OTP (One Time Password) attached during setup, please fill in the OTP accordingly.


4. Payment card network processors do not support certain areas

You need to use the credit card range supported by each region to complete the binding. If it is not within the range, the credit card cannot be bound. The range of credit cards supported in each region is as follows:


Type of payment card network supported in South East Asia:







Type of payment card network supported in Mainland China:





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