Authorizing Your SHOPLINE 2.0 Store in Multichannel Connect – SHOPLINE Help Center

Our solution enhances your ability to manage multiple SHOPLINE 2.0 stores by seamlessly integrating them into a unified management system. By authorizing your other SHOPLINE 2.0 stores for Multichannel Connect, you can effortlessly synchronize and manage inventory, products, and orders across all your stores. This enables you to import your secondary store’s orders and automatically update relevant data across your entire network of stores — all in one place. With this centralized approach, you gain full visibility of your sales and customer data, streamline operations, and leverage a shared inventory pool, maximizing business efficiency and improving decision-making.

Notes / Rules:

There is no limit to the number of other SHOPLINE 2.0 stores that you can authorize to a main SHOPLINE 2.0 store via Multichannel Connect, as a secondary store.
Once SHOPLINE Store A is authorized and bound to Main Store B as a channel store (i.e., it becomes a secondary store), Store A can no longer be authorized as a main store, nor will it be considered a channel store for other SHOPLINE stores. At the same time, Main Store B will no longer be able to act as a channel store to authorize and bind to other main stores.
When you delete a secondary store, the data in your main SHOPLINE store's admin panel will remain unaffected. However, the following data will be permanently deleted and cannot be recovered. Therefore, please proceed with caution.
- Orders retrieved from the secondary store in the Orders module of the Multichannel Connect app
- All products in the Products module of the Multichannel Connect app
- Any associations in the Inventory module of the Multichannel Connect app

Supported Features Under This Authorization

By authorizing your SHOPLINE 2.0 store via Multichannel Connect, you'll gain access to key features and functionalities that enhance your store’s multichannel capabilities. The following are the current features supported under this authorization, designed to streamline your store management and improve cross-channel engagement.

Module / Product Area	Capabilities / Limitations
Product	Supports product SKU associations Does not support product publishing (From main store to secondary store) Does not support product duplication (From secondary store to main store)
Inventory	Supports editing secondary store’s inventory Supports inventory synchronization Does not support multi-warehouse support
Orders	Supports order synchronization Supports order imports Does not support canceling orders from a secondary store via the main store. Does not support processing shipments for a secondary store via the main store. A refund record will be generated when a refund is made for a secondary store.

How to Authorize a SHOPLINE 2.0 Store

Install the Multichannel Connect app.
Go to Apps > Multichannel Connect > Settings > Store Management, and click Add store.
Select the SHOPLINE channel, and click Authorize.
Confirm that your store meets the following authorization requirements, and click Next.
1. Only SHOPLINE 2.0 stores can be authorized
2. Ensure your store is in active status
Enter the Store name and Store URL, and click Authorize.
In the new popup window of your secondary store, you would need to read through the permissions and agree to the Privacy Policy in order to install Multichannel Connect authorization, by selecting Authorize and Install.
After successful authorization, you can then switch on “Order Import” so as to start importing your channel orders from MCC into SHOPLINE. For more information, please refer to Order and Customer Management. You can track the synchronization progress in the Task Center under Orders.

Note: Please note that this feature is currently available only to whitelisted users. If you are interested in using it, kindly reach out to our team for us to whitelist your store.

Managing Authorized Stores

Once authorized, you can view and manage your SHOPLINE 2.0 store details in Settings > Store Management. Options include:

Modify Name: Click the pencil icon to edit the store name displayed in the app.
Re-authorize: Click the refresh icon to restart the authorization process.
Delete: Click the trash bin icon to remove the store from the app if it is no longer needed.