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Authorizing Your TikTok Shop

Authorizing your TikTok Shop for Multichannel Connect enables seamless synchronization of products, inventory management, and order import between TikTok and SHOPLINE – all within a unified platform. This centralized approach provides comprehensive visibility into your sales and customer data, streamlines operations, and allows you to leverage a shared inventory pool, maximizing business efficiency and improving decision-making.

 

 

How to Authorize a TikTok Shop

Important Notes Before You Start

  • Unlimited shops: You can authorize as many TikTok Shops as necessary to connect with your SHOPLINE Multichannel Connect app.
  • Supported regions: Only local (non-cross-border) shops with accounts in the United States (US), United Kingdom (UK), Malaysia (MY), or Singapore (SG) are currently supported for authorization.
  • Network and device consistency: For a smoother authorization process, we recommend using the same network and computer you typically use to access your TikTok account.
  • Unique connection: Each TikTok Shop can only be authorized for one SHOPLINE Multichannel Connect app at a time. To connect to a different SHOPLINE store, you must first delete the shop within the original app.
Note: While deleting a TikTok Shop will not affect the data within TikTok itself, all orders, products, and associated inventory data within the Multichannel Connect app will be permanently removed. Please proceed with caution!

 

Authorization Steps

  1. From your SHOPLINE admin panel, go to Channels > Multichannel Connect. Install the app if you haven't already.
  2. In the app, go to Settings and click Store management.
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  3. Click Add store in the upper-right corner.
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  4. In the pop-up window, select TikTok Shop and click Authorize.
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  5. Confirm that your shop account is in a supported region, then click Next.
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  6. Select your TikTok Shop region and enter a custom shop name. This name is for easy identification and management within Multichannel Connect and can be different from your TikTok Shop name. Then, click Authorize.
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  7. You will be redirected to your Tiktok Shop login page. Enter your account credentials to log in.
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  8. Upon successful authorization, Multichannel Connect will automatically synchronize all your TikTok products and orders from the past 30 days. To check the synchronization status, go to Products or Orders and click Task Center.
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Managing Authorized Shops

Once you have authorized your TikTok Shops, you can manage them by navigating to Settings > Store Management. Here's what you can do:

  • Edit name: Click the pencil icon to change the shop name displayed within the app.
  • Re-authorize: Each channel API provides a different validation period for shop tokens, which you can view in the Expire date column in the shop list. To prevent service disruptions, click the refresh icon to re-authorize your shop before the token expires or if you change your shop login password.
  • Delete: Click the trash bin icon to remove the shop from the app when you no longer need it connected.

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Notes:
  • Deleting a shop permanently removes all associated data within Multichannel Connect. Please proceed with caution!
  • As the SHOPLINE admin currently does not support deleting orders, if you have enabled the Automatically import channel orders to SHOPLINE feature in Multichannel Connect's Settings > Order settings, deleting a connected shop will NOT remove previously imported orders from the Orders section of your SHOPLINE admin. Re-authorizing the same shop with the same Seller ID and importing orders with matching order numbers may create duplicate orders within SHOPLINE. Please proceed with caution!