Important Notice on Store Deactivation and Data Retention

SHOPLINE regularly reviews stores that have remained in Deactivated status for an extended period and may seal your store data to ensure its security. If you receive an email titled "Your store will be deactivated soon," please read the following carefully to ensure your data's safety and avoid any accidental operations.

Scope of Impact

• If you have a store that has been deactivated for more than a year, you will receive a reminder email regarding your store’s upcoming deactivation. After a certain period, the store will be deactivated at a specified time.
• Once the store is deactivated, the corresponding order, customer, and product data will be processed to ensure your data's safety. Therefore, please back up your data in advance to avoid any loss. 

How to Retain Your Store Data

Please follow the steps below to retain your store data: 

Step 1: Log in to the store management backend (or click on the store handle in the email).

1. Access the SHOPLINE Merchant Login Page.
2. Enter your registered email and password. If you forget your password, you can click on Forgot Password to reset it.

Step 2: Renew your subscription plan.

1. After logging into the Admin Panel, click to enter your store.
2. Choose the appropriate plan.
3. Complete the payment process, and the system will automatically lift the deactivation status and continue to retain your store data.
   

After successfully renewing your subscription plan:

• All store data (products, orders, customer information, etc.) will continue to be retained.
• You will receive an email confirmation.

Frequently Asked Questions

1. Why did I receive the "Your store will be deactivated soon" email even though I have active stores on SHOPLINE?
   
   Your email address may be linked to multiple stores, and some of those stores may have been deactivated for over a year. You can log into the SHOPLINE backend and filter the store list to confirm this.